Senior Customer Service Specialist

Oracle

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 80 days ago
Freshness: Confirmed live yesterday
Nearby: 85 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $154k

$98k most similar roles pay here $209k

This listing doesn't post a salary. Most similar roles pay $126,625–$181,500.

Based on 239 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Senior Customer Service Specialist

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Senior Customer Service Specialist serves as a primary point of contact within the Oracle Health Support team to provide technical and application support for clients. Working in a fast-paced Tier 1 environment, you will manage front-line customer service through phone, ticket, and electronic channels while performing triage, investigation, and real-time troubleshooting. Your daily responsibilities include resolving client incidents, executing pre-approved configuration changes, capturing log files, querying tables, and updating database fields to resolve backend issues. You will utilize monitoring tools and knowledge articles to validate functionality and manage multiple cases independently. This role requires core competencies in technical troubleshooting, communication, and customer service within the healthcare technology domain. The position specifically addresses complex healthcare application workflows while ensuring strict adherence to HIPAA, PECA, and CHIA security requirements during the support lifecycle.

Skills

Oracle Health Troubleshooting HIPAA PECA CHIA Technical Support Application Support Workflow Analysis Documentation

What you'll do

Serve as the first point of contact for client incidents, requests, and technical issues.
Provide front-line customer support through phone calls, tickets, and electronic communication channels.
Investigate, troubleshoot, document, and resolve customer issues in real time.
Triage and escalate issues using specialized monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance changes within client domains.
Troubleshoot front-end application issues by shadowing users, testing workflows, and validating functionality.
Execute backend tasks including capturing log files, querying tables, and updating database fields.
Maintain accurate documentation throughout the entire support lifecycle.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
An Associate, Bachelor, or Technical degree is preferred.
At least 2 years of professional experience in customer service, technical support, healthcare, or related industries is required.
At least 1 year of call center and/or phone-based technical support experience is required.
Strong communication and customer service skills are required.
Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems are required.
Associate degree.

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