Senior Customer Service Specialist

Oracle

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 126 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Similar $154k

$96k $208k

below market most similar roles pay here above market

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 955 open roles on FindRole.

Listed pay typically runs $102,300–$234,600 across 790 roles with salary data.

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At a glance

TL;DR · Senior Customer Service Specialist

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The Senior Customer Service Specialist joins the Oracle Health Support team as an Associate Customer Service Solution Analyst. Serving as the first point of contact in a fast-paced Tier 1 support environment, this role provides technical troubleshooting and issue resolution for internal and external clients via phone, tickets, and electronic channels. Daily responsibilities include investigating incidents, triaging issues using monitoring tools, performing pre-approved configuration changes, and capturing log files. The position requires querying tables, updating database fields, and cycling servers to resolve backend issues. Candidates must navigate healthcare technology systems while adhering to HIPAA, PECA, and CHIA policies. Success requires strong communication skills, technical troubleshooting aptitude, and the ability to shadow end users to validate workflows and functionality within the healthcare technology domain.

Skills

Oracle Health Troubleshooting HIPAA PECA CHIA Technical Support Application Support Workflow Analysis Documentation

What you'll do

Serve as the first point of contact for client incidents, requests, and technical issues.
Provide front-line customer support through phone calls, tickets, and electronic communication channels.
Investigate, troubleshoot, document, and resolve customer issues in real time.
Triage and escalate issues using specialized monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance changes within client domains.
Troubleshoot front-end application issues by shadowing users, testing workflows, and validating functionality.
Execute backend tasks including capturing log files, querying tables, and updating database fields.
Maintain accurate documentation throughout the entire support lifecycle.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
Associate, Bachelor, or Technical degree (preferred).
2+ years of professional experience in customer service, technical support, healthcare, or related industries.
At least 1 year of call center and/or phone-based technical support experience.
Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems.
Strong communication and customer service skills.
Associate degree.