Senior Production Support Engineer

CIBC

Confirmed live yesterday High trust
Closes in 3 days Hybrid

Quick summary

Work type
Hybrid
Location
Chicago, IL
Salary
$120,000–$140,000 / yr
Employment
Full-time
Posted
11 days ago
Freshness
Confirmed live yesterday
Closes
Oct 30, 2026 (soon)

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $159k
This role $130k
$112k $195k
below market most similar roles pay here above market

This role pays less than 75% of similar roles. Most pay $131,250–$187,212 — the blue band above. At the midpoint, this role pays about $130k versus about $159k for comparable roles.

Based on 240 similar postings.

Employer

About CIBC

CIBC (Canadian Imperial Bank of Commerce) is a leading North American financial institution offering personal, business, public sector, and institutional banking, investment banking, and wealth management services. Industry: Banking & Financial Services

CIBC currently has 5 open roles on FindRole.

Listed pay typically runs $160,000–$185,000 across 5 roles with salary data.

Most-posted roles

View all roles at CIBC

At a glance

TL;DR · Senior Production Support Engineer

The Senior Production Support Engineer joins the Application Support Team to provide investigation and second-level support for client and technical issues, system outages, and inquiries regarding internal and external applications. This role involves managing and prioritizing issues by liaising with technology groups and vendors, maintaining production applications, and overseeing daily operational activities. Key responsibilities include coordinating recovery efforts, managing escalations, and performing application changes using established change management processes. The candidate must possess expertise in Hyperion architecture, maintaining Essbase cubes, software patching, and coding MaxL scripts. Required tools and skills include Azure DevOps, ServiceNow, Jira, and familiarity with Azure public cloud technologies, RBAC, and Privileged Identity Management. The work involves ensuring compliance with banking fundamentals, risk management, capital stress testing, and regulatory standards.

What you'll do

  • Provide second-level support for client issues, system outages, and internal/external application inquiries.
  • Maintain production applications and oversee daily operational activities including 24x7 support and recovery efforts.
  • Manage Hyperion architecture, including maintaining Essbase cubes, software patching, and user provisioning migrations.
  • Coordinate production support needs, manage escalations, and maintain documentation for application flows and SCM plans.
  • Lead technical research, design, configuration, testing, and integration of application systems using established change management processes.
  • Validate and submit responses to audit requests while ensuring compliance with security and privacy standards.
  • Develop and maintain MaxL scripts and manage user provisioning using tools like Azure DevOps, ServiceNow, and Jira.

What we're looking for

  • Bachelor’s degree in information technology, computer science, or a related field.
  • 3-5 years of application support experience.
  • Expertise in Hyperion architecture, maintaining Essbase cubes, and software patching.
  • Experience coding and maintaining MaxL scripts.
  • Proficiency with ITIL (ServiceNow), Azure DevOps, and Jira.
  • Familiarity with public cloud technologies, RBAC, Privileged Access Management, and Privileged Identity Management.
  • Knowledge of banking fundamentals, risk management, capital stress testing, and regulatory compliance.
  • File integration experience (preferred).

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