Senior Support Engineer

Oracle

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Abilene, TX
Posted: 42 days ago
Freshness: Confirmed live yesterday
Nearby: 62 roles within 25 mi

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How this pay compares to similar roles

Similar $157k

$111k most similar roles pay here $205k

This listing doesn't post a salary. Most similar roles pay $137,000–$177,250.

Based on 240 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Senior Support Engineer

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As a Senior Support Engineer within the Oracle Repair Center, you will be responsible for diagnosing, testing, repairing, and validating next-generation AI compute hardware supporting Oracle Cloud Infrastructure. You will perform advanced hardware troubleshooting, root cause analysis, and physical repairs on NVIDIA and AMD compute hardware while ensuring components meet quality standards through dedicated CDU test infrastructure. Your daily work involves collaborating with Development, Manufacturing, Supply Chain, and Global Product Engineering to resolve systemic issues and improve product reliability. You will also manage technical documentation, serve as a primary resource during coolant leak events, and support new product introductions by developing repair procedures. Key skills required include hardware stress testing, debugging techniques, repair procedures, and troubleshooting. This role focuses on maintaining high-velocity repair operations for critical AI infrastructure and ensuring the scalability of global repair ecosystems.

Skills

NVIDIA AMD Oracle Cloud Infrastructure Hardware Troubleshooting Root Cause Analysis Hardware Stress Testing Debugging Repair Procedures New Product Introduction Service Delivery Management Change Management NetSuite Technical Support

What you'll do

Diagnose, troubleshoot, repair, and validate NVIDIA and AMD AI compute hardware using standardized processes.
Execute functional validation of Compute Trays using dedicated CDU test infrastructure before returning them to production.
Perform advanced hardware failure analysis and root cause investigations to improve product reliability and diagnosability.
Serve as the primary technical resource during coolant leak events to assess hardware and coordinate containment.
Develop repair procedures, validation processes, and operational standards for new product introductions and future AI platforms.
Resolve complex hardware issues and provide remote troubleshooting through the Global Operations Technical Support ticket queue.
Maintain detailed engineering observation reports, service records, and knowledge articles to support continuous improvement.
Identify recurring failure trends to recommend improvements for repair tools, diagnostics, and operational workflows.

What we're looking for

Applicants must have 8 years of experience in customer support, technical support, or a related field.
Alternatively, a Bachelor's degree and 4 years of experience in customer support or technical support are acceptable.
Alternatively, a Master's degree and 2 years of experience in customer support or technical support are acceptable.
A Doctorate in a relevant field is an acceptable educational qualification.
Candidates must demonstrate the ability to coordinate and manage high-quality service delivery and ensure customer satisfaction.
Candidates must demonstrate the ability to collaborate across teams and regions to achieve shared business goals.
Required skills include change management, debugging techniques, hardware replacement, stress testing, support, repair procedures, and troubleshooting.
Applicants must be able to read, write, and speak English.

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