Senior Client Success Manager, Enterprise

Alloy

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$150,000–$180,000 / yr
Posted
50 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $190k
This role $165k
$139k most similar roles pay here $236k

This role pays less than 66% of similar roles. Most pay $154,100–$226,550 — the shaded band above. At the midpoint, this role pays about $165k versus about $190k for comparable roles.

Based on 239 similar postings.

Employer

About Alloy

Alloy is an identity decisioning platform that provides fraud prevention, compliance, and credit underwriting solutions for banks, credit unions, and fintechs to automate identity verification decisions. Industry: Financial Technology & Identity Verification

Alloy currently has 23 open roles on FindRole.

Listed pay typically runs $155,000–$190,000 across 23 roles with salary data.

Most-posted roles

View all roles at Alloy

At a glance

TL;DR · Senior Client Success Manager, Enterprise

As a Senior Client Success Manager, Enterprise, you will join a high-impact team serving sophisticated financial institutions and fintechs. You will act as a strategic partner for the company's largest accounts, managing a portfolio through structured maturity plans to drive adoption, optimization, and expansion. Your daily responsibilities include serving as a primary advisor to executives and risk leaders, conducting data-driven executive business reviews, and identifying growth opportunities in partnership with Sales. You will work to ensure clients achieve measurable fraud and risk reduction while collaborating with Product and Engineering teams to shape the roadmap based on client needs. The role requires expertise in API infrastructure, B2B technology, and financial services products like KYC/CIP and AML. You must possess strong analytical skills to translate complex technical capabilities into actionable insights for your clients.

What you'll do

  • Manage and grow a portfolio of strategic accounts using structured client maturity plans.
  • Serve as the primary strategic advisor to executive leaders and technical stakeholders.
  • Proactively monitor account health through stakeholder mapping and data-driven insights.
  • Identify expansion opportunities and partner with Sales to close new revenue.
  • Lead executive-level QBRs featuring tailored product guidance and actionable outcomes.
  • Drive client retention and ensure measurable fraud and risk reduction for customers.
  • Collaborate with Technical Success teams to address usage gaps and increase product adoption.
  • Translate complex API capabilities into clear, value-driven conversations for clients.

What we're looking for

  • 5+ years of experience in Enterprise SaaS Account Management, Sales, or Client Success.
  • Experience working with fintech, banking, API infrastructure, B2B technology, or financial services products.
  • Proven track record of working with technical, API-based products and translating capabilities for clients.
  • Preferred knowledge in KYC/CIP, AML, fraud prevention, and other identity programs.
  • Ability to use analytical acumen to tell data-driven stories tied to client goals.
  • Strong interpersonal, organizational, time-management, and prioritization skills.
  • Must be located in the NYC Metropolitan area or willing to relocate to that area.

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