This listing doesn't post a salary. Most similar roles pay
$160,400–$235,062.
Based on 240 similar postings.
Employer
About Datadog
Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.
Datadog currently has
266 open roles
on FindRole.
Listed pay typically runs
$161,000–$205,000
across 138 roles with salary data.
As a Senior Enterprise Customer Success Manager, you will drive the healthy adoption and positive experience of large, strategic customers within the observability and security platform space. You will partner with Sales and Technical Solutions teams to manage the entire customer lifecycle, from onboarding through maturity. Your daily responsibilities include project managing new customer onboardings, creating success plans, monitoring usage trends to identify renewal risks, and maintaining relationships with key decision-makers. To succeed, you must possess at least five years of experience in B2B SaaS Customer Success or Account Management, specifically serving a technical audience. You will need to communicate complex concepts effectively while aligning customer pain points with platform offerings. The role requires fluency in written and spoken Japanese, along with high conversational proficiency in English to support the global customer base.