Alloy

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 700 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

The Client Insights team focuses on helping clients get the most value out of their data. We rely on analytics and machine learning to help clients improve their policies, better detect fraud, and stay up to date with industry best practices. The Client Insights team is made up of data scientists and full stack engineers who are working to deliver customer-facing tools that leverage client data to enhance the agent experience and quicker detect fraud.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

What you’ll be doing

At Alloy, we aim to help our clients protect themselves from the rapidly increasing and ever-changing threat of fraud, and our Client Insights team is part of the core foundation supporting that effort. With thousands of attributes coming from our portfolio of data partners tied to hundreds of millions of entities across our customer base, we have a massive trove of data assets at our disposal that we’ve only just begun to take advantage of. As a Senior Data Scientist on Client Insights, you will own and evolve critical components of Alloy’s predictive modeling ecosystem. This is a hands-on senior individual contributor role for someone who blends deep modeling expertise with strong production engineering instincts and product intuition.

Your responsibilities will be to:

• Design, develop, and deploy advanced statistical and machine learning models that directly impact fraud detection and risk decisioning across Alloy’s platform.
• Own the end-to-end model lifecycle — from problem framing and feature engineering to deployment, monitoring, retraining, and performance optimization.
• Build high-quality, production-ready code including feature pipelines, training workflows, evaluation frameworks, and observability tooling.
• Partner closely with Engineering and ML Platform teams to ensure models are scalable, reliable, and seamlessly integrated into real-time and batch decision systems.
• Improve Alloy’s experimentation capabilities by designing statistical tests, building evaluation frameworks, and translating results into clear, actionable recommendations.
• Advance our ML capabilities by introducing reusable modeling components, improving documentation standards, and contributing to long-term roadmap planning.
• Conduct exploratory research and bespoke analyses to unlock new fraud prevention strategies and support future product innovation.
• Provide technical leadership and mentorship to other data scientists and cross-functional partners.

Who we’re looking for

You are:

• Product-minded and business-oriented — you understand how modeling decisions translate into customer and company impact.
• Fluent in both technical depth and executive communication.
• Comfortable turning ambiguous business problems into measurable modeling strategies.
• Passionate about building scalable, repeatable, and maintainable ML systems.
• Proactive, curious, and driven to raise the bar on data science quality and rigor.

You have:

• 6+ years of experience in data science, applied statistics, or machine learning in a production environment.
• 2+ years leading complex projects or initiatives.
• Expert-level proficiency in Python (pandas, NumPy, scikit-learn, etc.) and strong SQL skills.
• Experience developing and deploying production models, including monitoring, retraining, and performance management.
• Strong foundation in statistical methods, experiment design, feature engineering, and model interpretability.
• Experience working with unbalanced datasets.
• Experience collaborating with engineering teams to productionize models.

Nice to Haves:

• Professional experience in fraud detection
• Experience with AWS SageMaker
• Experience using: Airflow, Spark, Dbt, Git, Hex, Looker

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $165,000 to $230,000.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health
• Hybrid work environment: our employees local to NYC are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

We're a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?

How to Apply

Apply right here. You've found the application!

Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

The Predict team builds Alloy’s real-time machine learning systems  at scale. Our immediate focus is on fraud detection, where we believe machine learning can simplify and accelerate decision-making in ways traditional rule-based systems can’t. Managing rules and policies to detect fraud is complex and constantly evolving; we use ML to make it smarter, faster, and more adaptive. Our approach is identity-centric, combining signals from a wide range of data sources to build a comprehensive understanding of risk.

You will work on advancing our core models while also partnering directly with customers to drive strong outcomes from fraud studies.

Alloy operates in a hybrid work environment. We look to foster collaboration and community by having our local employees onsite three days a week.

What you'll be doing

• Contribute to the design, training, and evaluation of machine learning models that power Alloy’s fraud detection capabilities.
• Develop testing plans, metrics, performance reports, and translate findings into actionable recommendations.
• Support production ML workflows, including feature generation, model training, and monitoring, to ensure models remain accurate and reliable at scale.
• Document findings and communicate insights to internal teams, contributing to shared learning and continuous improvement.
• Maintain up-to-date model documentation and support Alloy’s model governance processes to ensure transparency and compliance.
• Stay current with industry trends in applied ML and fraud detection, and contribute to Alloy’s mission of making financial services safer and more accessible.

Who we’re looking for

• Always building with end-solution in mind.
• Able to communicate complicated concepts to a non-technical audience without diluting the complexity of the work.
• Able to build strong cross-functional relationships within Alloy.
• Naturally curious with a knack for asking tough questions.
• Solid understanding of core ML concepts such as supervised learning, feature engineering, and model evaluation.
• A team player. You believe that big things happen when the right people are working together.
• A fast learner
• Humble. Mistakes happen and owning them helps us learn and move on quickly

You have:

• 8+ years as an individual contributor in Applied Fraud Research, Data Science, or Machine Learning with a proven track record in a “Solutions” or client-facing capacity.
• Expertise in working with highly imbalanced datasets and building production-grade Machine Learning models with specific interest in tree-based models.
• Advanced proficiency in scripting languages like Python and querying languages like SQL
• Proven ability to wrangle and think thoughtfully about data at scale (processing billions of records).
• Experience developing metrics and dashboards.
• Able to communicate their findings effectively to technical and nontechnical members
• Someone who embodies our shared Alloy values: be bold, get scrappy, collaborate, and celebrate our differences.
• You have experience in a highly analytical role in fast-paced environments
• Must be local to Greater New York City.

Nice to Haves:

• Previous experience in financial fraud detection.
• Advanced Degree (Masters or PhD) in a quantitative field.
• Experience managing the end-to-end lifecycle of a technical pilot or Proof of Concept.
• Experience with BI tools like Looker.
• Experience with modeling on graph structures.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $212,000, to $251,000.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

We’re looking for a highly capable demand generation operator to own campaign execution and performance across Alloy’s go-to-market segments, including banks, fintechs, and emerging markets.

As our marketing strategy becomes more segmented and sophisticated, we are looking to scale our execution velocity. This role exists to translate strategy into pipeline — building, launching, and optimizing multi-channel campaigns that drive measurable revenue impact.

Reporting to the Director, Demand Generation, you’ll sit at the center of campaign activation, partnering with Marketing, Sales, Customer Success and RevOps to execute programs across lifecycle, paid, and digital channels. You’ll also leverage AI tools and workflows to accelerate execution, improve targeting, and drive more efficient, data-informed decision making.

This is a hands-on role for someone who is fluent in marketing automation, comfortable running multi-channel programs, and motivated by improving pipeline performance — not just launching campaigns.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week.

What you'll be doing

Own Campaign Execution Across Channels

• Translate segment campaign strategy into multi-channel execution plans across email, paid, webinars, website, and events
• Launch and manage campaigns end-to-end, ensuring timelines, targeting, and assets are aligned
• Operationalize pre- and post-event and webinar programs in partnership with Field and Partner Marketing
• Ensure consistent campaign tracking, tagging, and reporting in partnership with RevOps
• Align with Sales and Customer Success to ensure strong campaign follow-through
• Leverage AI tools to accelerate campaign execution, including content iteration, audience targeting, and campaign setup

Build and Optimize Acquisition Programs

• Design and execute segmented nurture programs based on persona, segment, funnel stage, and engagement signals
• Drive acquisition performance across campaigns by optimizing targeting, messaging, channel mix, and conversion paths
• Own performance of paid and digital channels (LinkedIn, Search, Reachdesk, and emerging programs) as part of integrated campaign strategy
• Test and refine audience targeting, creative, and landing page alignment to improve conversion rates and cost per opportunity
• Evaluate and pilot new acquisition channels (e.g., B2B media, newsletters, sponsorships)

Drive Funnel Performance

• Monitor campaign and channel performance from lead to opportunity
• Identify and address bottlenecks in conversion, engagement, and pipeline progression
• Partner with RevOps to improve lead scoring, routing, attribution, and reporting accuracy
• Use performance data to inform optimization decisions, budget recommendations, and future campaign strategy
• Apply AI-driven analysis and insights to identify trends, optimize conversion paths, and inform campaign and budget decisions

Who we’re looking for

• 6–9 years of experience in B2B SaaS demand generation, growth marketing, integrated marketing, or campaign management
• Proven track record of owning and executing multi-channel campaigns that drive pipeline
• Hands-on experience with marketing automation and CRM platforms (Marketo, SalesForce preferred), including building nurture programs and segmentation
• Experience using AI tools (e.g., ChatGPT, Claude, Clay, and similar platforms) within demand generation workflows to scale campaign execution, optimization and improve performance
• Strong experience managing and optimizing paid channels, especially LinkedIn (Google Search a plus)
• Solid understanding of funnel metrics, conversion rates, and pipeline reporting
• Ability to operate independently in a fast-paced, cross-functional environment
• Highly organized, detail-oriented, and comfortable managing multiple campaigns simultaneously

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $154,000 - $181,000

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy’s Infrastructure Team is a small team (6 engineers) responsible for a large and growing infrastructure footprint: 15+ Kubernetes clusters, 100+ databases, dozens of services, and complex data organization.

Our challenge isn’t just scale—it’s making that scale reliable, secure, and operable with less manual work.

We’re looking for engineers who enjoy turning complex, fragile systems into automated, self-service platforms with strong safety guarantees.

What you'll be doing

Reporting to the Engineering Manager of Infrastructure, you'll:

• Design and build systems to automate infrastructure management at scale (provisioning, upgrades, migrations)
• Reduce operational toil by turning manual processes into reliable, repeatable workflows
• Build internal tooling and platforms that enable safe self-service changes for other engineers
• Improve the reliability and resilience of our infrastructure (Kubernetes, databases, services)
• Implement and evolve systems for deploying and running applications in Kubernetes
• Contribute to architecture decisions across infrastructure, reliability, and security
• Write and review production-quality code
• Participate in on-call rotations—but focus on building systems that prevent incidents, not just respond to them

Who we’re looking for

• 5+ years of experience in infrastructure, SRE, or software engineering roles
• Strong software engineering skills—you build systems, not just scripts
• Experience managing production infrastructure at scale (cloud + containerized systems)
• Experience with Infrastructure as Code (e.g., Terraform)
• Experience running and troubleshooting distributed systems (Docker/Kubernetes)
• Experience with observability and debugging tools (Datadog, CloudWatch, ELK/EFK, etc.)
• Proficiency in at least one programming language (Python, Go, JavaScript, etc.)
• Experience participating in on-call rotations and improving systems based on incidents
• Strong communication and collaboration skills

You might be a great fit if you

• Default to automation over manual processes
• See repetitive work and immediately want to eliminate it
• Think in terms of systems, failure modes, and long-term scalability
• Care about building infrastructure that other engineers can use safely and confidently
• Enjoy working in a small team with high ownership and impact

Nice to have

• Experience running Kubernetes in production at scale
• Deep familiarity with AWS
• Experience building internal platforms or developer tooling
• Background in distributed systems or large-scale data systems

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $151,000 to $191,000.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Solutions Architects play a major role in Alloy’s Technical Solutions organization and are paramount to deal success. The Solutions Architect is responsible for delivering the technical win for client accounts. You will handle the technical post-sales relationship, present product fit, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative technical solutions to Alloy clients.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our employees onsite three days a week.

What you'll be doing

As a Senior Solutions Architect, you'll:

• Act as the technical lead on multiple client implementations and larger client project engagements, working closely with Alloy Implementations Managers
• Conduct technical and architectural overviews of client needs to propose Alloy product solutions to deliver on the client’s business goals
• Act as an expert advisor on the data vendors Alloy integrates with
• Help to integrate Alloy's API into an app in code
• Independently run end to end testing to ensure a successful client go live
• Be a part of a client production readiness and support production launches (these occasionally occur outside of 9a-5p hours)
• Serve as a client advocate by advocating for the evolution of Alloy’s products and services and driving client adoption of new capabilities
• Support the development of technical documentation and FAQs to serve client needs

Who we’re looking for

You are both highly technical and a skilled relationship builder. You are comfortable in front of a variety of audiences, from explaining Alloy’s best practices to a bank’s compliance team to mapping an API flow on a whiteboard with a Fintech product and Engineering team. Alloy’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic.

• 4+ years experience implementing and supporting complex technical products with a strong desire to work in a post-sales, client-facing role
• Hands-on, passionate and creative problem solver
• Brings judgement to client discussions, focused on leading clients to successful outcomes aligned with their long term business goals
• Excellent communicator and presenter able to gain diverse audience confidence and buy-in
• Ability to build a deep understanding of a client's needs and guide them to a technical solution
• Proven success in problem-solving with and for enterprises with a variety of requirements and technical ability levels
• Experience working with REST APIs
• Previous software development experience in one or more of the following areas is preferred:
• backend (Node.js, Python)
• web development (Javascript, HTML/CSS, frontend frameworks - React)
• Able to travel occasionally (approximately once per quarter) for client on-sites.
• Previous experience at a Fintech Startup or in the KYC/Compliance space is a huge plus!

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $145,000 to $170,000.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy’s technical support experience. This role is responsible for engaging customers early, clarifying the true issue, gathering the right technical and business context, and preparing high-quality handoffs to senior Technical Support Engineers for deeper investigation and resolution. You’ll also directly resolve repeatable, well-defined support workflows—like implementation tasks and standard configurations—giving you meaningful ownership alongside your triage work.

This isn’t a role where you passively route tickets. You’ll dig into each request, ask sharp questions, get on short calls when it’ll move things faster, and build a clear picture of what’s actually going on. The best person for this role is someone who’s energized by customer interaction, comfortable navigating technical systems, and skilled at turning ambiguity into clarity. By improving the quality of initial problem discovery, you’ll help the entire support organization resolve issues faster, more accurately, and with less wasted effort.
Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week, and remote employees onsite once a quarter.

What you'll be doing

As a Technical Support Engineer 2, you will be responsible for triaging incoming support cases, leading customer discovery conversations, building high-quality handoffs for senior engineers, and directly resolving straightforward tickets—all using our ticketing system, Zendesk. You’ll be leveraging your technical skills, problem-solving instincts, written communication, and verbal skills to clarify customer issues and build trust with professionalism and empathy.

Responsibilities

• Serve as the first technical point of contact for incoming support requests—respond quickly, ask targeted follow-up questions, and build a clear understanding of what the customer actually needs.
• Get on short customer calls (15–30 minutes) when written back-and-forth isn’t getting to the heart of the issue fast enough. Lead these calls effectively, keeping them focused on discovery and triage.
• Gather the evidence that matters—logs, screenshots, timestamps, configuration details, reproduction steps—so that the next person to touch the ticket can hit the ground running.
• Write clean, structured internal notes and handoffs. When you route a ticket to a senior engineer, they should be able to start solving immediately without redoing your work.
• Directly resolve straightforward product questions, technical clarifications, and clearly documented support tasks, including repeatable implementation workflows managed asynchronously over days or weeks.
• Diagnose issues related to Alloy’s dashboard, APIs, and integrations using logs, system tools, and debugging methods, exercising judgment about when to resolve vs. when to escalate.
• Maintain accurate ticket hygiene, timely follow-ups, clear statuses, and deliver within established service level agreements (SLAs).
• Identify opportunities to improve macros, runbooks, intake questions, and discovery practices based on patterns you see in the queue.
• Help QA automated support responses, flagging and fixing issues as you encounter them.
• Expand product knowledge and technical skills through self-directed learning and embed program participation.
• Alloy’s support team covers an 8am–8pm US time zone window. Your schedule will include dedicated blocks for queue coverage, including on-call triage of urgent tickets during business hours, plus time for focused async work.

Who we’re looking for

Alloy is looking for a Technical Support Engineer 2 who combines strong customer instincts with a solid technical floor. The role is ideal for someone who thrives in a fast-paced, reactive environment, values continuous learning, and can get scrappy. You’re energized by frequent customer interaction, comfortable leading short calls to clarify issues, and disciplined enough to turn ambiguous intake into structured, actionable support work. You demonstrate independence while recognizing when to seek guidance for novel or ambiguous situations.

Desired Skills and Experience

• 1–3 years of experience in technical support, customer success, or a similar customer-facing technical role.
• Comfort with APIs, logs, and authentication concepts. You can read basic JavaScript, identify data types, and reason through what an API request is doing—even if you’re not writing code all day.
• Excellent communication skills (oral, written, and interpersonal) to lead troubleshooting conversations warmly and directly, whether over chat or on a call. You ask good questions and know how to make a customer feel heard.
• Solid judgment about when to keep digging vs. when to hand something off. You’re not trying to prove you can own everything—you’re trying to get the customer to the right answer as fast as possible.
• Organized in a reactive environment. A busy queue doesn’t rattle you, and your notes are something other people can actually use.
• Hands-on, passionate, and creative problem solver with the ability to lead clients to success.
• Excellent customer management skills to address and prevent escalated issues by collaborating and networking with cross-functional teams to deliver solutions that customers need.
• Curious and self-directed. You teach yourself things and look for ways to improve the tools and processes around you.

Nice to have

• Experience with implementation or onboarding workflows in a SaaS environment.
• Familiarity with SQL, scripting, or QA processes.
• Experience in an environment with clear severity levels and escalation paths.
• Experience creating client-facing documentation, including Knowledge Base articles.
• Experience in fraud & compliance for financial institutions is preferred but not required.
• Familiarity with support ticketing tools, such as Zendesk.
• Comfortable using AI tools to work faster and more effectively.

Travel

We value building connections and fostering relationships with both our customers and each other. This role may require travel for support team members, to visit one of our offices, as well as to participate in team-building activities and company events. New hires will start with focused in-person training at Alloy’s office.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $75,000 to $85,000.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing per

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

We’re seeking a Product Operations Manager to work directly with our Product and Engineering teams to build cross-functional processes, launch new products, and improve the way our teams work together to deliver value.

This role will report to the Sr. Director of Operations and work closely with the CTO, VP of Product, and P&E leaders. The Product Operations Manager will be critical in building out the processes and insights that help support a high-performing product engineering organization and build a world-class product.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week, and remote employees onsite once a quarter.

What you'll be doing

The Product Operations Manager will support all things product & engineering operations, working both tactically and strategically to ensure everything runs smoothly, while driving improvements in the way we work.

We’re looking for a structured, data-driven builder who excels at relationship building, problem solving, and helping teams navigate the change that comes with scaling.

As Product Operations Manager, you will:

• Lead the strategy and operations of Product & Engineering Ops at Alloy
• Own team rhythms, rituals, and operational models (offsites, quarterly planning, All Hands, etc)

• Improve common product development and operational processes and tooling, including:

• Feature requests

• Triage
• Release phase program

• Roadmap planning

• Facilitate effective collaboration between Product, Engineering, Sales, Customer Success, and Marketing teams

• Establish mechanisms for measuring product and engineering success and impact, including analytics dashboards and reporting systems
• Maintain launch motions that allow us to ship with confidence and monitor impact
• Create cross-team visibility that drives cross-functional alignment
• Work cross-functionally with partners in Technical Solutions to support various operational needs and build relationships.

Who we’re looking for

The ideal candidate has:

• 5+ years of product, product ops, engineering, or operations background.
• A track record of building processes and programs from 0 to 1 and scaling them thoughtfully.
• Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments.
• Experience building and managing systems and processes to facilitate internal operations.
• Enjoys being scrappy and moving fast, while continuing to iterate for continual improvement.
• Experience as a bridge builder who connects strategy to execution and creates alignment across teams. You are a problem seeker comfortable with ambiguity and skilled at creating structure where none exists.
• Great communication and relationship-building skills.
• A love of building collaborative, high-performing cultures.

Candidates for this role should have:

• Strong knowledge of product and engineering principles, operations management, and process improvement methodologies
• Understanding of the Software Development Life Cycle (SDLC) and Agile methodologies
• Proficient in using tools such as JIRA, Pendo, Jellyfish, and Notion
• Proven problem solving, analytical, and organizational skills
• Exceptional communication and interpersonal skills, ability to engage with technical and non-technical audiences
• Experience working in a highly cross-functional environment

Nice to haves:

• Experience building metrics reporting capabilities for product & engineering teams

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $160,000 to $187,000.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy is seeking a Senior Strategic Partnership Executive to join our channel sales team and deliver rapid growth with an expanding partner ecosystem. This role serves a critical function within our Banking vertical, partnering with Digital Banking and Online Account Opening platforms to scale mutual value. You will develop and execute joint go-to-market (GTM) plans with strategic partners, cultivate multi-threaded relationships across key stakeholders, actively participate in sales cycles, and continuously identify opportunities to expand our addressable market through the channel.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week, and remote employees onsite once a quarter.

What you'll be doing

Partner Portfolio & Revenue Management

• Manage a strategic portfolio of channel partners, driving key metrics including revenue generation, sales velocity, product adoption, and partner satisfaction
• Develop and execute joint GTM plans with partners that explicitly define success criteria for both Alloy and each partner organization
• Track pipeline, manage deal flow, and oversee operational partnership activities in collaboration with Technical Account Managers, Solutions Architects, and Support teams

Relationship & Executive Leadership

• Conduct regularly scheduled meetings and  business reviews with partner stakeholders, covering pipeline updates, product roadmap alignment, sales enablement, and strategic performance
• Build and maintain multi-threaded relationships across partner C-suite, sales leadership, and technical teams
• Serve as the trusted quarterback for our partner ecosystem, representing Alloy's capabilities while leveraging internal subject matter experts as needed

Sales Execution & Growth

• Co-sell and co-solution Alloy deployments alongside partners and our enterprise/mid-market sales team for large and mid-market banking opportunities
• Represent Alloy at industry conferences, seminars, and networking events to build brand awareness and identify partnership opportunities
• Stay informed of industry trends, competitive activities, and market dynamics to identify growth opportunities and tailor partnership proposals

Strategy, Insights & Performance Management

• Develop deep expertise in the Alloy platform, digital banking workflows, and specialized use cases we serve
• Analyze key performance indicators (KPIs) related to partnership sales, prepare regular reports and presentations for senior management, and recommend improvements
• Translate complex product and partnership dynamics into clear, compelling narratives for diverse audiences

Who we’re looking for

Experience & Track Record

• Minimum 8–10 years in channel sales, business development, alliances, or related customer-facing roles at high-growth SaaS companies
• Proven track record developing and executing partnership strategies that drive measurable revenue growth
• Demonstrated success building and managing a portfolio of partners, consistently achieving or exceeding revenue targets
• History of developing joint business plans that deliver on both partner-specific and shared organizational goals

Core Capabilities

• Exceptional relationship-building and executive-level stakeholder management skills
• Strong negotiation abilities with a consultative, partnership-first approach
• Excellent project management skills with demonstrated ability to juggle multiple complex initiatives in fast-paced environments
• Analytical mindset with proven ability to track, analyze, and report on partnership performance metrics

Soft Skills & Mindset

• Resourceful and collaborative approach to cross-functional problem-solving
• Proven ability to simplify complex issues and communicate effectively verbally and in writing
• Strong product orientation with the ability to understand and articulate specialized, technical use cases for diverse buyer personas
• Track record of building trusted, enduring partnerships where collaborators actively seek future engagements with you

Domain Knowledge

• Deep experience and credibility within the digital banking ecosystem
• Understanding of Digital banking and Online Account Opening platforms and their integration workflows

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $135,000 to $170,000 with additional variable compensation.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

As a Solutions Architect specializing in Transaction Monitoring, you’ll play a major role in Alloy’s Professional Services organization and are paramount to client success. The Solutions Architect is responsible for delivering the technical win for new client accounts. You will handle the technical post-sales relationship, present product fit, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative technical solutions to Alloy clients.

What you'll be doing

• Acting as the technical lead on Transaction Monitoring client implementations, working closely with the Alloy Implementation Managers
• Conducting technical and architectural overviews of client needs to propose Alloy Transaction Monitoring product solutions
• Independently managing the transaction monitoring rule-building process to meet client needs and recommending additional rules or modifications as needed
• Working closely with Engineering to handle data ingestion for Transaction Monitoring implementations
• Helping to integrate Alloy's API into an app in code
• Independently running and handling end to end testing to meet client needs
• Acting as a mentor and consultant to other Solutions Architects on the team in relation to Transaction Monitoring implementations
• Supporting the development of regular client reporting, technical documentation and FAQs, and rule optimization suggestions
• Being a part of a client production readiness and supporting production launches (these occasionally occur outside of 9a-5p hours)
• Serving as liaison between Alloy Product & Engineering and Professional Services
• Serving as a client advocate in driving the development of Alloy’s products and services internally

Who we're looking for

You are both highly technical and a skilled relationship builder. You are comfortable in front of a variety of audiences, from explaining Alloy’s best practices to a bank’s compliance team, or mapping an API flow on a whiteboard with their product teams. Alloy’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic.

• 5+ years experience implementing and supporting complex technical products with a strong desire to work in a post-sales, client-facing role.
• Experience working with payments processors, banking platforms, or similar companies
• Hands-on, passionate and creative problem solver with the ability to lead clients to success
• Excellent communicator and presenter able to gain diverse audience confidence and buy-in
• Ability to build a deep understanding of a client's needs and guide them to a technical solution
• Proven success in problem-solving with and for enterprises with a variety of requirements and technical ability levels
• Experience working with REST APIs
• Experience of data manipulation and ETL processes
• Preferred:
• Interest in learning and implementing Alloy’s other product offerings
• Previous software development experience in one or more of the following areas: Python, SQL

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $145,000 - $175,000 with additional variable compensation.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health
• Hybrid work environment: our employees local to NYC are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to Apply

Apply right here. You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy is actively hiring experienced full stack engineers to join the Partner Ecosystem Platform Engineering team to design and build a future data provider integration platform. Alloy partners with hundreds of data vendors that perform work across identity verification, fraud mitigation and many others. To scale this out Alloy is building the next generation integration platform, which will make it easy to build, operate and maintain data integrations. Alloy is hiring experienced engineers who can lead this effort, creating a new platform that enables the new stage of Alloy’s growth.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week.

What you'll be doing

Reporting to the Head of Engineering, you will:

• Design and build a scalable platform that simplifies the creation/operation of hundreds of data partner integrations.
• Collaborate with engineers, designers, and product managers to translate our product and technical vision into a concrete roadmap, guiding the team towards success.
• Partner with third-party vendors & our clients to gather requirements and co-create solutions, ensuring seamless integration of their data within the core product and the evolving marketplace experience.
• Architect, develop, test, and deploy significant customer-facing features and projects using cutting-edge tools and technologies. Our tech stack includes TypeScript, JavaScript (ES6/React), Python (Django), Node.js, PostgreSQL, Elasticsearch, and AWS.
• Craft high-quality, thoroughly-tested code that meets the unique requirements of our clients, ensuring robustness and reliability.
• Provide technical mentorship and guidance to fellow engineers, fostering a culture of learning and growth within our rapidly expanding team.

In summary, you will play a pivotal role in building out the next generation of partner ecosystem platform at Alloy, driving the development of integrations with our data partner APIs and SDKs, leveraging your technical expertise to build solutions that have a significant market impact while fostering a collaborative and high-performance team environment.

Who we're looking for

• 10+ years of hands-on experience in developing production-ready software, demonstrating a proven track record of delivering robust and scalable solutions.
• Experience maintaining and working with data integrations / external API sources
• Expertise in steering technical projects (fullstack or backend), adept at prioritizing tasks, defining requirements, and facilitating productive discussions within the team to drive informed technical decisions.
• Collaborative mindset, experience leading engineering teams in collective pursuits, fostering an environment of cooperation and shared success.
• Remarkable ability to adapt swiftly to the evolving needs of our growing organization and dynamic product landscape, ensuring alignment with strategic objectives.
• Proficiency in client-side technologies such as TypeScript, JavaScript (ES6/React), HTML/CSS, as well as server-side proficiency in Python (Django), enabling seamless development across the entire stack.
• Practical experience in managing relational databases, with a strong command over PostgreSQL and its intricacies, ensuring efficient data management and retrieval.

Nice to have:

• Experience working in developer productivity domain and/or SDKs
• Experience working in Fintech or the financial services industry.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $198,000 to $250,000. Offers are determined by experience, skills, and interview performance as indicators of expected contribution, with movement through the range tied to demonstrated impact in the role.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. Our single API enables clients to access 50+ third-party data sources in real time to improve decision-making and streamline client experiences.

The Technical Success Manager (TSM) role is a future-state, senior technical partner position designed to own long-term technical success, architectural health, and strategic alignment for Alloy’s most complex customers and partners. This role is for someone who thrives in proactive, forward-looking technical leadership and can guide clients through architectural decisions that scale with their business.

What you'll be doing

As a Technical Success Manager, you will serve as a trusted technical advisor and advocate, owning the technical success strategy for named strategic accounts from signature through onboarding and beyond. This role is intentionally focused on strategy, architecture, and roadmap alignment

Key responsibilities include:

• Owning long term technical success for strategic account by driving architectural direction, system evolution and platform integrity do deliver on client’s business objectives
• Providing system-level guidance on integrations, workflows, and configurations, with a focus on scalability, safety, best practices, and impact
• Developing and maintaining forward-looking technical roadmaps aligned to customer business goals, presented through Technical Account Reviews (TARs), QBRs, and executive-facing technical narratives
• Leading technical client touchpoints to align on success metrics, long-term goals, and joint roadmaps
• Scoping and advising on client requests, translating requirements into clear technical designs and execution plans
• Proactively identifying technical risks and driving mitigation plans before issues become blockers
• Maintaining accurate technical documentation, including architecture, integration status, key decisions, and feature adoption

How you’ll operate

• Proactively, not reactively
• With clear scope boundaries and strong judgment
• Comfortable influencing without direct authority
• Balancing customer needs with long-term platform integrity
• Knowing when to advise, when to deliver, and when to escalate

Who we’re looking for

We’re looking for someone who combines technical depth with strong client-facing skills and thrives in a collaborative, cross-functional environment.

• 5+ years of experience in Technical Success Management, Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles.
• Proven track record of independently managing enterprise or strategic accounts.
• Strong technical skills across REST APIs and system integrations, SQL (PostgreSQL preferred), backend languages (Node.js preferred), and web development fundamentals (JavaScript, HTML/CSS, React)
• Experience scoping complex solutions, guiding migrations, and driving platform adoption.
• Exceptional communication skills, able to present to executives as well as collaborate with client engineers.
• Demonstrated ability to define and scale best practices across multiple accounts.
• Experience mentoring peers or junior team members.
• Background in financial services, fraud, or compliance is a plus.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a base salary range of $170,000 to $200,000.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

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Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.