This role pays less than
90%
of similar roles. Most pay
$161,800–$217,450
— the shaded band above.
At the midpoint, this role pays about
$144k
versus about
$190k
for comparable roles.
Based on 240 similar postings.
Employer
About MongoDB
MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.
MongoDB currently has
311 open roles
on FindRole.
Listed pay typically runs
$126,000–$226,000
across 95 roles with salary data.
Senior Customer Success Manager
The Senior Customer Success Manager joins the Customer Success team to serve as a strategic advisor for Enterprise accounts. This individual manages a portfolio of complex customers, focusing on maximizing lifetime value, retention, and revenue realization while mentoring team members. Day-to-day responsibilities include conducting business reviews, identifying risks in technically complex environments, and translating technical health into business outcomes. The role requires coordinating with cross-functional teams to influence the product roadmap and advocate for customer needs. Candidates must possess 7 to 10+ years of experience in technical customer-facing roles, including Technical Customer Success or Solutions Architecture, specifically within consumption-based products. Required skills include AI fluency, excellent communication for engaging both developers and C-suite executives, and a Bachelor’s degree in Computer Science, STEM, or equivalent technical experience to navigate complex data platform environments.