Product Specialist, Officer

What you'll do

• Respond to technical assistance requests via phone and email.
• Diagnose software issues and recommend appropriate technical solutions.
• Identify and test workarounds for software bugs or deficiencies.
• Implement process improvements and automation through scripting and programming.
• Coordinate with Engineering and Product Management to resolve open customer issues.
• Maintain a detailed log of customer interactions and prepare resolution reports.
• Research complex issues using available information resources and product specialists.
• Administer help desk software and follow established support procedures.

What we're looking for

• Bachelor's degree in a technical field such as Computer Science, Engineering, or a related technical discipline.
• Up to 4 years of experience in financial technology and application production support.
• Extensive system administration experience including system configuration management, resource sharing, and operating system fundamentals.
• Exposure to SQL and a fundamental understanding of relational database theory, specifically Oracle or Microsoft SQL Server.
• Exposure to one or more structured programming languages.
• Thorough understanding of the trade lifecycle and system development lifecycle.
• Strong written and verbal communication skills with the ability to interact with senior stakeholders.
• Familiarity with Salesforce for case tracking (preferred); knowledge of cloud computing, virtualization, and Kafka (preferred).