Product Specialist, Technical Support
State Street
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This listing doesn't post a salary. Most similar roles pay $154,287–$208,715.
Based on 240 similar postings.
Employer
State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody
State Street currently has 351 open roles on FindRole.
Listed pay typically runs $115,000–$195,944 across 199 roles with salary data.
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At a glance
The Senior Product Specialist role involves delivering next generation infrastructure using emerging technologies like AI and Blockchain. Working within a mission-critical production support environment, the specialist provides technical assistance via phone and email, diagnoses software issues, and recommends solutions. Key responsibilities include identifying workarounds for bugs, implementing process improvements through automation, and coordinating with engineering and product management teams. The role requires utilizing help desk software to maintain detailed logs and resolution reports. Candidates must possess skills in SQL, relational database theory, Oracle, and Microsoft SQL Server, along with experience in structured programming languages and system administration. The position requires a deep understanding of the Trade Life Cycle and System Development Life Cycle to solve complex technical problems while aligning risk and control processes into daily operations.
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