Senior Product Specialist

State Street

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Burlington, MA
Employment
Full-time
Posted
119 days ago
Freshness
Confirmed live today
Closes
Jun 30, 2027

Market check

Salary context

How this pay compares to similar roles

Similar $182k
$136k $220k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $154,287–$208,715.

Based on 240 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 351 open roles on FindRole.

Listed pay typically runs $115,000–$195,944 across 199 roles with salary data.

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At a glance

TL;DR · Senior Product Specialist

The Senior Product Specialist role involves delivering next generation infrastructure using emerging technologies like AI and Blockchain. Working within a mission-critical production support environment, the specialist provides technical assistance via phone and email, diagnoses software issues, and recommends solutions. Key responsibilities include identifying workarounds for bugs, implementing process improvements through automation, and coordinating with engineering and product management teams. The role requires utilizing help desk software to maintain detailed logs and resolution reports. Candidates must possess skills in SQL, relational database theory, Oracle, and Microsoft SQL Server, along with experience in structured programming languages and system administration. The position requires a deep understanding of the Trade Life Cycle and System Development Life Cycle to solve complex technical problems while aligning risk and control processes into daily operations.

What you'll do

  • Diagnose software issues and recommend appropriate technical solutions to clients.
  • Provide technical assistance and status updates to customers via phone and email.
  • Identify and test workarounds for software bugs or functional deficiencies.
  • Implement process improvements and automation through scripting and programming.
  • Align risk and control processes into daily responsibilities to mitigate operational risk.
  • Coordinate with engineering and product management teams to resolve open customer issues.
  • Conduct research on technical problems using available resources and product specialists.
  • Maintain detailed logs of customer interactions and prepare formal resolution reports.

What we're looking for

  • Bachelor's degree or equivalent in Computer Science or a related technical field.
  • 5 years of experience in Financial Technology and application production support.
  • Proven exposure to SQL and fundamental understanding of relational database theory or Oracle/Microsoft SQL Server.
  • Proven exposure to one or more structured programming languages.
  • Demonstrated experience in system administration, including configuration management, resource sharing, and operating system fundamentals.
  • Demonstrated experience with Oracle or SQL Database loads and queries/stored procedures performance tuning.
  • Demonstrated understanding of Trade Life Cycle and System Development Life Cycle.
  • Proven ability to work in a mission-critical production support environment with strong communication and analytical skills.

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