PC Network Support Tech 2/3

What you'll do

• Create and manage support tickets to ensure timely resolution and accurate documentation of all incidents.
• Relocate workstations and equipment between buildings while installing and configuring hardware to minimize operational disruption.
• Perform basic diagnostics to identify, isolate, and analyze technical problems with hardware, software, and network systems.
• Resolve technical queries and issues via telephone for internal and external customers.
• Use Active Directory to create and unlock user accounts and perform password resets following security policies.
• Maintain accurate inventory records for all hardware assets in the asset tracking system.
• Assist with security paperwork and collaborate with the security team to resolve classified data spillage incidents.
• Participate in new installations, testing, and special projects as needed.

What we're looking for

• Must have a current DOD Secret level security clearance.
• Must have the ability to obtain and maintain access to Special Programs.
• U.S. Citizenship is required.
• Must have a Security+ certification or greater.
• Level 2: High School diploma and 2 years of relevant experience, or an Associate’s degree.
• Level 3: High School diploma and 4 years of relevant experience, or an Associate’s degree and 2 years of relevant experience, or a Bachelor’s degree.
• Knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
• Associate’s degree and 3 years of experience with IT hardware in a classified environment (preferred).