PC Network Support 2/3

What you'll do

• Provide technical support for computers, associated networks, and related PC software.
• Install, troubleshoot, service, and repair personal computers, telephones, cables, and connectors.
• Connect personal computers and terminals to existing data networks and perform basic PC setups.
• Instruct and assist users in the use of personal computers and networks.
• Investigate user information, network, and communications needs to recommend hardware and software purchases.
• Resolve technical problems and answer queries via telephone for internal and outside customers.
• Maintain trouble logs, tracking databases, and records of recurring problems or patterns.
• Follow all security regulations regarding the installation, maintenance, and retirement of hardware and software.

What we're looking for

• U.S. Citizenship is required.
• Must have a current DOD Secret level security clearance at a minimum.
• Must have the ability to obtain and maintain a DOD Top Secret clearance.
• Must have the ability to obtain and maintain access to Special Programs.
• Must have a DOD 8140 security certification, such as Security+ CE or greater.
• Level 2: Associate’s degree with 0 years experience, OR High School Diploma with 2 years of relevant experience.
• Level 3: Bachelor's degree with 0 years experience, OR Associate’s degree with 2 years experience, OR High School Diploma with 4 years experience.
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
• Active DOD Top Secret, SCI, or SAP/SAR access (preferred).
• 3 years of experience with IT related hardware in a classified environment (preferred).
• Microsoft Certifications (MCP, MCSE, or MCSA) (preferred).
• Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, and PowerShell (preferred).
• Experience with thin clients, Active Directory, and cross-platform experience (preferred).
• Experience supporting VMware VDI (preferred).