Operations Enablement Manager

Affirm

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$165,000–$225,000 / yr
Posted
32 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $182k
This role $195k
$121k most similar roles pay here $236k

This role pays more than 59% of similar roles. Most pay $148,925–$216,000 — the shaded band above. At the midpoint, this role pays about $195k versus about $182k for comparable roles.

Based on 240 similar postings.

Employer

About Affirm

Affirm is a buy-now, pay-later (BNPL) financial technology company that offers point-of-sale installment loans to consumers, allowing them to split purchases into fixed monthly payments with transparent terms. Industry: Financial Technology & Consumer Lending

Affirm currently has 60 open roles on FindRole.

Listed pay typically runs $195,000–$255,000 across 60 roles with salary data.

Most-posted roles

View all roles at Affirm

At a glance

TL;DR · Operations Enablement Manager

The Operations Enablement Manager joins the Operations team to drive scalable, compliant, and high-quality servicing experiences across multiple domains. This leader manages a high-performing team responsible for executing cross-functional initiatives, defining program roadmaps, and managing risk in complex, regulated environments. Key responsibilities include overseeing the full lifecycle of process changes, building technical resources for human and AI agents, and architecting knowledge ecosystems like SOPs and learning platforms. The role requires expertise in Lean Six Sigma methodologies, project management, and design thinking to improve workflow efficiency. Candidates must possess deep knowledge of financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, and GDPR. This position serves as a connective leader between Product, Engineering, and Compliance teams to ensure operational readiness and seamless customer experiences within the fintech space.

What you'll do

  • Lead a high-performing team to deliver cross-functional programs aligned with servicing strategy and business goals.
  • Develop program roadmaps and execution plans while tracking progress against KPIs, budgets, and risks.
  • Manage the full lifecycle of process changes from design and implementation through adoption and measurement.
  • Apply Lean Six Sigma methodologies to identify root causes and implement scalable improvements for quality and compliance.
  • Translate complex technical concepts into clear manuals and resources for both human agents and AI systems.
  • Architect and evolve the knowledge ecosystem, including SOPs, job aids, and learning platforms.
  • Oversee the end-to-end design and delivery of training programs for onboarding and new product rollouts.
  • Partner with Product and Engineering teams to identify and implement workflow optimizations for customers and agents.

What we're looking for

  • 7+ years of experience in program management or product operations.
  • 2+ years of experience at a fintech or financial institution (preferred).
  • 3+ years of experience scaling operations and providing coaching and feedback to team members.
  • Subject matter expertise in financial regulations including UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, and GDPR.
  • Certification in Six Sigma, Project Management, or Design Thinking (preferred).
  • Proficiency in process mapping, workflow analysis, and designing business processes for risk reduction and efficiency.
  • Proven ability to lead large-scale cross-functional initiatives with executive-ready communication skills.
  • Experience building workflows within a regulatory environment.

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