Lead Data Center Support Services Technician

Oracle

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Quick summary

Work type: On-site
Location: Harwood, ND
Salary: $66,200–$132,400 / yr
Posted: 135 days ago
Freshness: Confirmed live today
Nearby: 7 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $170k

This role $99k

$49k $225k

below market most similar roles pay here above market

This role pays less than 91% of similar roles. Most pay $132,067–$208,200 — the blue band above. At the midpoint, this role pays about $99k versus about $170k for comparable roles.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 972 open roles on FindRole.

Listed pay typically runs $102,300–$234,600 across 789 roles with salary data.

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At a glance

TL;DR · Lead Data Center Support Services Technician

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The Lead Data Center Support Services Technician leads complex hardware support services to ensure data center resilience, reliability, and availability at scale. This role involves designing and governing advanced change activities, driving standardization of SOPs and MOPs, and serving as the highest operational escalation point for incidents. You will perform root-cause analysis, mentor teammates, and partner with engineering and networking teams to implement architectural improvements. Key responsibilities include hardware repair, break/fix, and rack commissioning, alongside managing airflow, electrical, and cooling plants. Required technical expertise includes Linux and Windows systems administration, networking fundamentals like DNS and TCP/IP, and hardware concepts such as RAID, SAN, and x86 architecture. You will also manage structured cabling for fiber and copper while ensuring compliance with safety and security protocols.

Skills

Linux Windows Server TCP/IP DNS DHCP SSH Telnet RDP FTP NFS RAID SAN x86 Architecture SCSI hardware break-fix SOPs MOPs

What you'll do

Manage the lifecycle of servers and components by setting standards for diagnosis, replacement, and performance validation.
Lead large-scale network builds and migrations while overseeing risk assessment, cabling, and end-to-end connectivity.
Serve as the highest operational escalation point to lead cross-functional triage and root-cause analysis for complex incidents.
Develop and implement automated workflows, triage playbooks, and ticket taxonomies to improve response consistency.
Oversee compliance with safety protocols, site rules, and documentation requirements for high-risk work activities.
Conduct post-incident reviews to identify durable design and process changes that reduce risk across the fleet.
Mentor and coach technicians on advanced power distribution practices, hardware interventions, and professional etiquette.
Perform physical tasks including rack/stack operations, structured cabling, and equipment installation in a mission-critical environment.

What we're looking for

Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
3 to 5+ years of total experience required for the role.
2 to 5 years of data center experience is preferred; 4 years for development is preferred.
Leadership experience managing at least 10 people in a quickly changing environment is required.
Proficiency in systems administration (Linux/Windows), hardware repair, and networking fundamentals like DNS and TCP/IP.
Expertise in data center design, including electrical/cooling plants, airflow management, and structured cabling for fiber and copper.
Ability to lift 50 lbs, climb a 9 ft. ladder, and stand for up to 12 hours.
Must be able to read, write, and speak English.

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