Lead Data Center Support Services Technician

What you'll do

• Oversee the lifecycle management of servers and components to ensure performance validation without impacting critical workloads.
• Lead the planning, risk assessment, and execution of large-scale network builds and migrations.
• Own the escalation queue and perform trend analysis to direct complex investigations and establish fix-forward plans.
• Govern adherence to SOPs, MOPs, and physical security procedures for all high-risk data center work.
• Lead post-incident reviews and Root Cause Analysis (RCA) to implement durable design and process changes.
• Mentor technicians on advanced power distribution practices, hardware interventions, and safety standards.
• Maintain accurate technical documentation, audit trails, and change records for compliance reviews.
• Troubleshoot hardware, cabling, connectivity, and infrastructure issues in access-controlled environments.

What we're looking for

• Active TS/SCI security clearance with polygraph.
• DoD 8140 Certification such as Security+ or higher.
• Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
• 3 to 8 years of experience in Data Center infrastructure Operations support and server administration in a mid-sized environment.
• Demonstrated expertise in at least two of the following: Power Capacity allocation, Incident management, Systems administration (Linux/Windows), or Networking (DNS, TCP/IP).
• Solid understanding of data center design, commissioning, and operations best practices.
• Excellent oral and written communication skills.
• Ability to work independently in an Operations environment supporting large Enterprise customers.