Lead Data Center Support Services Technician

Oracle

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Ashburn, VA
Salary
$66,200–$132,400 / yr
Posted
27 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $175k
This role $99k
$49k most similar roles pay here $229k

This role pays less than 94% of similar roles. Most pay $139,200–$211,200 — the shaded band above. At the midpoint, this role pays about $99k versus about $175k for comparable roles.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Lead Data Center Support Services Technician

The Lead Data Center Support Services Technician leads complex hardware support services to ensure infrastructure resilience, reliability, and availability at scale. In this role, you will manage the lifecycle of servers and components, oversee large-scale network builds and migrations, and serve as the highest operational escalation point for incidents. You will perform root-cause analysis, design and govern advanced change activities, and develop standard operating procedures across regions. The position requires expertise in hardware maintenance, power distribution practices, network configuration, and cabling. You will collaborate with engineering, capacity, networking, and security teams to automate workflows and mitigate risks. Key competencies include technical troubleshooting, project management, and mentoring team members. This role addresses the critical challenge of maintaining high-availability data center operations while ensuring compliance with safety protocols and infrastructure standards across a global fleet.

What you'll do

  • Manage the lifecycle of servers and components including diagnosis, replacement, and performance validation.
  • Oversee large-scale network builds, migrations, and infrastructure upgrades while ensuring end-to-end connectivity.
  • Serve as the highest operational escalation point for complex incidents and lead root-cause analysis investigations.
  • Develop and maintain standard operating procedures (SOPs) and method of procedure (MOPs) across different regions.
  • Ensure all high-risk work complies with safety regulations, physical security protocols, and audit requirements.
  • Automate repetitive workflows and partner with engineering teams to improve system observability and reliability.
  • Mentor technicians and specialists on technical skills, safety standards, and execution quality.

What we're looking for

  • Must have 6 to 10+ years of experience in data center operations or related fields.
  • Must be able to read, write, and speak English.
  • Experience leading complex data center hardware support services for reliability and availability at scale is required.
  • Ability to manage lifecycle management for servers and components including diagnosis and performance validation.
  • Expertise in network configuration, installation, and large-scale infrastructure builds is required.
  • Ability to serve as the highest operational escalation point for incident triage and root-cause analysis.
  • Experience mentoring technicians and leading cross-functional teams is required.
  • Ability to ensure compliance with safety protocols, site rules, and audit requirements.

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