IT Field Services Technician

What you'll do

• Maintain client systems including hardware, operating systems, application software, printers, and other peripherals.
• Provide primary support for desktop system network functions and ensure user access to network applications.
• Perform data center operations such as system backups, interface monitoring, and other required processes.
• Coordinate initial communication and troubleshooting for data center issues until resolved by management or on-call staff.
• Resolve daily technical tickets related to operating systems, server applications, and network connectivity.
• Deploy client hardware and software while performing periodic preventative maintenance on user equipment.
• Maintain accurate inventory records for all computer assets and technical service tools.
• Ensure the physical security and safety of the data center by following established protocols.

What we're looking for

• Associate's Degree in Information Systems/Technology or equivalent work experience.
• 1-3 years of experience in a corporate or enterprise desktop client environment.
• Comprehensive knowledge of Microsoft Windows client operating systems and Microsoft Office.
• Experience with Citrix/Thin Client computing environments.
• In-depth knowledge of desktop deployment technologies such as Microsoft SMS and Altiris.
• Programming or scripting skills to assist in client deployment technologies.
• 1-3 years of experience in an enterprise Data Center Operations role.
• Proficiency in console commands for at least one UNIX operating system variant (HP-UX highly desired).
• Experience with server backup and restore operations, preferably Veritas (preferred).
• Experience with Microsoft Windows Server operations.
• Experience with common Healthcare Data Center skills for interface monitoring and application management.
• Experience with Epic EMR software (preferred).
• Microsoft Certified Professional designation in Windows and Office (preferred).