Software Support Engineer III

Applied Materials

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Austin, TX
Salary
$108,000–$148,500 / yr
Employment
Full-time
Posted
6 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $165k
This role $128k
$98k $205k
below market most similar roles pay here above market

This role pays less than 80% of similar roles. Most pay $135,000–$195,000 — the blue band above. At the midpoint, this role pays about $128k versus about $165k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 336 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 217 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Software Support Engineer III

The Global Software Support Engineer III - (E3) joins the software support team to manage customer expectations and resolve complex software problems. This role involves independently investigating high-value problems, systemic bugs, and software failures while collaborating with engineering teams to improve product quality. Key responsibilities include tracking software performance at external customer sites, performing scenario validation for enhancements, and developing software training programs for field technicians and manufacturing engineers. The position requires conducting requirements analysis, creating field readiness checklists for new product introductions, and providing guidance to junior engineers. Candidates must demonstrate expertise in software troubleshooting, requirements prioritization, and root cause analysis. The work focuses on supporting materials science and engineering equipment used in the production of semiconductor chips and advanced displays.

What you'll do

  • Manage customer expectations and prioritize software release requests for various business units.
  • Independently investigate high-value problems, systemic bugs, and software failures.
  • Troubleshoot complex software problems and collaborate with engineering teams to improve product quality.
  • Track software performance at customer sites and provide feedback to test teams.
  • Perform scenario validation for key software enhancements and requirements analysis.
  • Develop Field Readiness and Software Readiness checklists for New Product Introductions.
  • Create and deliver software training programs for field technicians and junior engineers.
  • Participate in after-action reviews to determine root causes of issues.

What we're looking for

  • Demonstrate conceptual and practical expertise in your own discipline and basic knowledge of related disciplines.
  • Troubleshoot complex software problems and collaborate with engineering teams to improve product quality.
  • Perform requirements analysis, prioritization, and schedule management for external customers.
  • Develop software training programs and deliver training for junior level engineers.
  • Experience with Applied Materials equipment (preferred).
  • Excellent written and verbal communication skills.
  • Ability to manage many priorities and focus on what is most important.
  • Ability to travel up to 20% of the time.

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