Software Support Engineer I

Applied Materials

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Quick summary

Work type: On-site
Location: Austin, TX
Salary: $70,000–$95,500 / yr
Employment: Full-time
Posted: 8 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $171k

This role $83k

$52k $238k

below market most similar roles pay here above market

This role pays less than 99% of similar roles. Most pay $126,750–$214,500 — the blue band above. At the midpoint, this role pays about $83k versus about $171k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 337 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 219 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Software Support Engineer I

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The Global Software Support Engineer I joins the team to understand and resolve low complexity equipment software application and systems issues with some supervision. The role involves providing customer software support via a Software Ticketing system and assisting in the analysis of software issues reported on customer tools by field engineers. The successful candidate will utilize software troubleshooting tools, infrastructure, and equipment software documentation to meet work delivery requirements. Key responsibilities include taking company level trainings and certifications to gain specific product knowledge and following best known methods to document work activities. This position requires conceptual knowledge of theories and practices within the discipline, excellent communication skills, and the ability to solve standard problems using existing procedures within the semiconductor materials science and engineering product area.

Skills

Software Troubleshooting Software Ticketing System System Software Software Documentation

What you'll do

Resolve low-complexity equipment software application and systems issues with some supervision.
Provide customer software support through the company's software ticketing system.
Assist in analyzing software issues reported on customer tools by field engineers.
Utilize software troubleshooting tools and infrastructure to meet work delivery requirements.
Complete all required company-level trainings and certifications for specific product knowledge.
Review equipment software documentation, key customer features, and installation instructions.
Participate in after-action reviews to determine the root cause of issues.
Document all work activities in accordance with established best known practices.

What we're looking for

Understand and resolve low-complexity equipment software application and systems issues with some supervision.
Provide customer software support via a software ticketing system.
Assist in the analysis of software issues reported on customer tools by field engineers.
Demonstrate a beginner-level understanding of BU products, system software, and troubleshooting tools.
Complete all company-level trainings and certifications required for specific product knowledge.
Familiarize with equipment software documentation, key customer features, and installation/upgrade instructions.
Possess excellent written and verbal communication skills.
Demonstrate the ability to be a self-starter and manage multiple priorities.

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