Software Support Engineer III

Applied Materials

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Quick summary

Work type
On-site
Location
Phoenix, AZ
Salary
$108,000–$148,500 / yr
Employment
Full-time
Posted
6 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $165k
This role $128k
$98k $205k
below market most similar roles pay here above market

This role pays less than 79% of similar roles. Most pay $135,000–$195,000 — the blue band above. At the midpoint, this role pays about $128k versus about $165k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 337 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 219 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Software Support Engineer III

The Global Software Support Engineer III - (E3) joins the team to manage customer expectations and resolve complex software issues related to semiconductor manufacturing equipment. The role involves independently investigating high-value problems, systemic bugs, and software failures while collaborating with engineering teams to improve product quality. Key responsibilities include tracking software performance at external customer sites, performing scenario validation for enhancements, and developing software training programs for field technicians and manufacturing engineers. The position requires conducting requirements analysis, creating readiness checklists for new product introductions, and participating in root cause after action reviews. Candidates must demonstrate expertise in software support, possess experience with Applied Materials equipment, and exhibit strong problem-solving, communication, and self-management skills to address technical challenges within the materials science and engineering domain.

What you'll do

  • Manage customer expectations and prioritize software release requests for business units.
  • Independently investigate high-value problems, systemic bugs, and software failures.
  • Troubleshoot complex software problems and collaborate with engineering teams to improve product quality.
  • Track software performance at customer sites and provide feedback to test teams.
  • Perform customer scenario validation for key product enhancements.
  • Conduct requirements analysis and schedule prioritization with external customers.
  • Develop Field Readiness and Software Readiness checklists for New Product Introductions.
  • Create and deliver software training programs for technicians, manufacturing engineers, and junior engineers.

What we're looking for

  • Demonstrate conceptual and practical expertise in your own discipline and basic knowledge of related disciplines.
  • Experience with Applied Materials equipment (preferred).
  • Troubleshoot complex software problems and collaborate with engineering teams to improve product quality.
  • Perform requirements analysis, prioritization, and scheduling for external customers.
  • Develop software training programs and deliver training for junior level engineers.
  • Manage customer expectations and issues regarding software releases and high-value problems.
  • Demonstrate excellent written and verbal communication skills.
  • Ability to self-manage priorities, workload, and projects with manageable risks.

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