Software Support Engineer III

What you'll do

• Manage customer expectations and prioritize software release requests based on platform needs.
• Investigate high-value problems, systemic bugs, and software failures independently.
• Troubleshoot complex software issues in collaboration with engineering teams to improve product quality.
• Track software performance at customer sites and provide feedback to test teams for improvements.
• Perform scenario validation for key software enhancements.
• Conduct requirements analysis and manage schedules during interactions with external customers.
• Develop Field Readiness and Software Readiness checklists for new product introductions.
• Create and deliver training programs for field technicians, manufacturing engineers, and junior staff.

What we're looking for

• Experience with Applied Materials equipment.
• Ability to troubleshoot complex software problems and investigate high-value customer issues.
• Capability to perform requirements analysis, prioritization, and schedule management for external customers.
• Ability to develop training programs and deliver instruction for junior engineers and technical staff.
• Demonstrated conceptual and practical expertise in the relevant discipline.
• Ability to solve complex problems by analyzing multiple sources of information.
• Strong interpersonal skills to explain sensitive information and build consensus.
• High level of motivation and ability to self-manage priorities and workload.