Technical Product Support Engineer III

Applied Materials

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Hillsboro, OR
Salary
$96,000–$132,000 / yr
Employment
Full-time
Posted
100 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $157k
This role $114k
$85k most similar roles pay here $196k

This role pays less than 82% of similar roles. Most pay $128,250–$185,056 — the shaded band above. At the midpoint, this role pays about $114k versus about $157k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 212 open roles on FindRole.

Listed pay typically runs $128,000–$176,000 across 163 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Technical Product Support Engineer III

The Technical Product Support (TPS) Engineer III - (E3) joins the engineering team to manage hardware performance at specific customer sites and provide third-level escalation for hardware and software stability issues. This role involves participating in new product introductions, conducting failure analysis to identify long-term technical issues, and developing designs to correct those problems. The engineer will perform Alpha and Beta site support involving installation, operation, calibration, and testing of new hardware, processes, or software designs. Key responsibilities include initiating ECOs, presenting system performance data such as MTBF and MTBI, and creating documentation for technical improvements and system upgrades. The role requires expertise in solving complex problems through sophisticated analytical thought to address challenges within the semiconductor and display manufacturing equipment domain while providing training to both internal and external engineers.

What you'll do

  • Manage hardware performance and resolve critical long-term customer issues with upper management.
  • Provide third-level escalation support for hardware and software stability issues.
  • Lead failure analysis to identify technical problems and develop designs for corrective actions.
  • Provide Alpha and Beta site support for the installation, calibration, and testing of new products.
  • Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes and field communication.
  • Generate and present system performance metrics including MTBF, MTBI, and availability.
  • Create technical documentation regarding system upgrades, improvements, and support plans for customer presentation.
  • Organize and manage on-site training for internal and external engineers during new product introductions.

What we're looking for

  • Demonstrates depth and/or breadth of expertise in a specialized discipline or field.
  • Interprets internal and external business challenges to recommend best practices for products, processes, or services.
  • Leads others to solve complex problems using sophisticated analytical thought to exercise judgment and identify innovative solutions.
  • Communicates difficult concepts and negotiates with others to adopt different points of view.
  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.

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