Software Support Engineer I

Applied Materials

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Quick summary

Work type
On-site
Location
Dallas-Richardson, TX
Salary
$70,000–$95,500 / yr
Employment
Full-time
Posted
8 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $171k
This role $83k
$52k $238k
below market most similar roles pay here above market

This role pays less than 99% of similar roles. Most pay $126,750–$214,500 — the blue band above. At the midpoint, this role pays about $83k versus about $171k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 337 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 219 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Software Support Engineer I

The Global Software Support Engineer I joins the team to understand and resolve low complexity equipment software application and systems issues. The role involves providing customer software support through a Software Ticketing system and assisting in the analysis of software issues reported on customer tools by field engineers. Key responsibilities include following standardized procedures to solve standard problems, documenting work activities in line with Best Known Methods, and participating in after action reviews to determine root causes. The position requires a beginner level understanding of product system software, troubleshooting tools, and infrastructure. Candidates must demonstrate core competencies in problem solving, communication, and teamwork while utilizing equipment software documentation, installation instructions, and software product release information to support semiconductor manufacturing equipment.

What you'll do

  • Resolve low-complexity equipment software application and systems issues with some supervision.
  • Provide customer software support through the company's software ticketing system.
  • Assist in analyzing software issues reported on customer tools by field engineers.
  • Utilize software troubleshooting tools and infrastructure to meet work delivery requirements.
  • Complete all required company trainings and certifications to gain specific product knowledge.
  • Review equipment software documentation, key customer features, and installation instructions.
  • Participate in after-action reviews to determine the root cause of issues.
  • Document all work activities in accordance with Best Known Methods (BKM) practices.

What we're looking for

  • Understand and resolve low-complexity equipment software application and systems issues with some supervision.
  • Provide customer software support via a software ticketing system.
  • Assist in the analysis of software issues reported on customer tools by field engineers.
  • Demonstrate a beginner-level understanding of BU products, system software, and troubleshooting tools.
  • Complete all company-level trainings and certifications required for specific product knowledge.
  • Familiarize with equipment software documentation, key customer features, and installation/upgrade instructions.
  • Possess excellent written and verbal communication skills.
  • Demonstrate the ability to be a self-starter and manage multiple priorities effectively.

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