Software Support Engineer II

Applied Materials

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Quick summary

Work type: On-site
Location: Phoenix, AZ
Salary: $86,500–$119,000 / yr
Employment: Full-time
Posted: 6 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $147k

This role $103k

$74k $205k

below market most similar roles pay here above market

This role pays less than 90% of similar roles. Most pay $123,750–$169,300 — the blue band above. At the midpoint, this role pays about $103k versus about $147k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 337 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 219 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Software Support Engineer II

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The Global Software Support Engineer II joins the team to analyze and resolve equipment software application and systems issues of moderate complexity. This role involves investigating high value problems, systemic bugs, and software failures while providing customer support via a Software Ticketing system. Key responsibilities include creating, testing, and verifying Software Change Notifications and Key Feature Procedures for product software. The engineer will also develop customer-focused feature documentation, participate in software specification and design reviews, and assist in training junior level engineers. Required competencies include expanded conceptual knowledge, problem-solving using technical experience, and excellent written and verbal communication skills. The work focuses on resolving technical software issues within the domain of materials science and engineering equipment used for semiconductor chips and advanced displays.

Skills

Software Specification BKM Practices

What you'll do

Resolve equipment software application and systems issues of moderate complexity.
Investigate customer high-value problems, systemic bugs, and software failures.
Provide customer software support through the official Software Ticketing system.
Create, test, and verify Software Change Notifications and Key Feature Procedures.
Develop customer-focused documentation for external software features.
Contribute to equipment software specification, design, testing, and documentation reviews.
Train junior-level engineers on detailed product operations.
Participate in after-action reviews to determine root causes of issues.

What we're looking for

Analyze and resolve equipment software application and systems issues of moderate complexity.
Provide customer software support via a software ticketing system.
Create, test, and verify Software Change Notifications and Key Feature Procedures.
Participate in developing customer-focused feature documentation for external software features.
Contribute to equipment software specification, design, testing, and documentation reviews.
Assist in training junior level engineers and detailed product operation.
Demonstrate excellent written and verbal communication skills.
Ability to manage many priorities and work as a self-starter.

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