Product Support Engineer II

Applied Materials

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Quick summary

Work type: On-site
Location: Santa Clara, CA
Salary: $100,000–$136,500 / yr
Employment: Full-time
Posted: 126 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $144k

This role $118k

$91k most similar roles pay here $184k

This role pays less than 75% of similar roles. Most pay $118,475–$170,000 — the shaded band above. At the midpoint, this role pays about $118k versus about $144k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 179 open roles on FindRole.

Listed pay typically runs $131,000–$180,000 across 143 roles with salary data.

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View all roles at Applied Materials

At a glance

TL;DR · Product Support Engineer II

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Global Product Support (GPS) Engineer II – (E2) joins the team to develop new procedures, Best-Known Methods, and technical documentation such as Technical Product Manuals, Customer Engineering Notices, and Internal Service Bulletins. This role involves participating in the FMECA process, performing failure analysis, managing CAPA processes, and conducting first chamber build and test activities in an applications lab. The engineer will collaborate with manufacturing and quality teams to address top field issues and develop training packages for customer engineers. Key technical requirements include proficiency with hand tools, electronic diagnostic tools like oscilloscopes and multimeters, and the ability to read electrical, pneumatic, and gas design schematics. Candidates must be skilled in diagnosing electric motors, high power delivery systems, and gas flow systems while utilizing the Microsoft Office suite to manage product data.

Skills

FMECA CAPA Failure Analysis Technical Product Manuals Oscilloscopes Multimeters Microsoft Office Excel Power Point Word Gas Flow Systems Troubleshooting

What you'll do

Develop new procedures and Best Known Methods (BKMs) to service new products.
Participate in or own first chamber Build & Test activities in the Apps lab.
Collaborate with Engineering to resolve technical issues identified during testing.
Partner with Quality & Reliability teams to review and address top field issues.
Conduct or facilitate Failure Analysis (FA) and participate in the CAPA process.
Create Technical Product Manuals, Customer Engineering Notices, and troubleshooting guides.
Develop initial training packages and train customer engineers on new products.
Identify and coordinate the stocking of necessary parts with global supply teams.

What we're looking for

Capable and experienced in the use of hand tools and electronic diagnostic tools like oscilloscopes and multimeters.
Skilled in working with hands and able to read and follow electrical, pneumatic, and gas design schematics.
Capable to perform electronic device diagnostic analysis on electric motors, high power delivery systems, and gas flow systems.
Familiar and experienced with the Microsoft Office suite, including Word, PowerPoint, and Excel.
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Solves complex problems by taking new perspectives and exercising judgment based on multiple sources of information.
Explains difficult or sensitive information and works to build consensus.

8+ yrs exp

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