Product Support Engineer III

Applied Materials

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Quick summary

Work type
On-site
Location
Santa Clara, CA
Employment
Full-time
Posted
7 days ago
Freshness
Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $165k
$115k most similar roles pay here $206k

This listing doesn't post a salary. Most similar roles pay $133,441–$197,500.

Based on 240 similar postings.

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About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 129 open roles on FindRole.

Listed pay typically runs $138,000–$190,000 across 110 roles with salary data.

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At a glance

TL;DR · Product Support Engineer III

The Global Product Support Engineer III joins the technical support team to develop new procedures, Best Known Methods, and Technical Product Manuals for metal deposition products, including atomic layer deposition and CVD systems. This role involves participating in the FMECA process, owning first chamber build and test activities, and collaborating with manufacturing and quality teams to address top field issues through CAPA processes and failure analysis. The engineer will also create training packages, develop customer engineering notices, and provide troubleshooting guides while identifying necessary parts for stock. Key competencies include solving complex problems using multiple information sources, providing leadership as a resource for less experienced colleagues, and demonstrating expertise in technical product support. This role focuses on the critical domain of semiconductor manufacturing equipment to ensure reliable operation and maintenance of advanced deposition systems.

What you'll do

  • Develop new procedures and Best Known Methods (BKMs) to service new products.
  • Contribute to the FMECA process and participate in first chamber Build & Test activities.
  • Collaborate with Engineering to resolve technical issues identified during product testing.
  • Partner with Quality & Reliability teams to review, address, and resolve top field issues.
  • Conduct or facilitate Failure Analysis (FA) and manage the CAPA process as needed.
  • Create Technical Product Manuals for installation, retrofitting, and maintenance of products.
  • Author Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides.
  • Develop training packages and train Customer Engineers on new product shipments.

What we're looking for

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
  • Possesses knowledge of best practices and how the specific area integrates with other departments.
  • Solves complex problems by taking new perspectives on existing solutions and exercising judgment based on multiple sources.
  • Explains difficult or sensitive information while working to build consensus among others.
  • Acts as a resource for colleagues with less experience and can lead small projects with manageable risks.
  • Develops procedures, technical manuals, and troubleshooting guides for product maintenance and installation.
  • Collects process and qualification data to create Best Known Methods (BKMs).
  • Creates training packages and trains Customer Engineers, Process Engineers, and Technical Product Support staff.

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