Product Support Engineer III

Applied Materials

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Quick summary

Work type: On-site
Location: Santa Clara, CA
Salary: $124,000–$171,000 / yr
Employment: Full-time
Posted: 15 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $161k

This role $148k

$116k most similar roles pay here $201k

This role pays less than 55% of similar roles. Most pay $129,562–$193,000 — the shaded band above. At the midpoint, this role pays about $148k versus about $161k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 179 open roles on FindRole.

Listed pay typically runs $131,000–$180,000 across 143 roles with salary data.

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View all roles at Applied Materials

At a glance

TL;DR · Product Support Engineer III

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The Global Product Support Engineer III joins the technical support team to develop new procedures, Best Known Methods, and Technical Product Manuals for servicing new products. This role involves participating in the FMECA process, owning first chamber Build & Test activities, and collaborating with Engineering to resolve identified issues. The engineer will work with Manufacturing on final tests, partner with Quality & Reliability to address Top Field Issues, and manage the CAPA process. Key responsibilities include conducting Failure Analysis, creating Customer Engineering Notices, and developing training packages for Customer Engineers and Process Engineers. The role requires expertise in troubleshooting, complex problem solving, and technical documentation. This position focuses on the semiconductor industry, specifically addressing the technical challenges of maintaining and servicing advanced equipment used in manufacturing semiconductor chips and display technologies.

Skills

FMECA Failure Analysis CAPA Technical Product Manuals Troubleshooting

What you'll do

Develop new procedures and Best Known Methods (BKMs) to service new products.
Contribute to the FMECA process and participate in first chamber Build & Test activities.
Collaborate with Engineering to resolve technical issues identified during product testing.
Partner with Quality & Reliability teams to review, address, and manage Top Field Issues.
Conduct or facilitate Failure Analysis (FA) and participate in the CAPA process.
Create Technical Product Manuals for installation, retrofitting, and maintenance of products.
Develop Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides.
Create training packages and train Customer Engineers, Process Engineers, and Technical Product Support staff.

What we're looking for

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Possesses knowledge of best practices and how own area integrates with others.
Solves complex problems by taking a new perspective on existing solutions and exercising judgment based on multiple sources.
Acts as a resource for colleagues with less experience and may lead small projects with manageable risks.
Explains difficult or sensitive information while working to build consensus.

5+ yrs exp

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