Product Support Engineer IV

Applied Materials

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Gloucester, MA
Salary
$128,000–$176,000 / yr
Posted
14 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $170k
This role $152k
$118k most similar roles pay here $220k

This role pays less than 67% of similar roles. Most pay $140,000–$199,625 — the shaded band above. At the midpoint, this role pays about $152k versus about $170k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 128 open roles on FindRole.

Listed pay typically runs $132,750–$182,500 across 128 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Product Support Engineer IV

Global Product Support (GPS) Engineer IV (E4) – Sculpta Platform is a senior individual contributor role focused on the Sculpta platform, which addresses precision patterning challenges at advanced semiconductor technology nodes. The engineer owns and resolves complex field and factory issues by leading high-severity escalations, root cause investigations, and reliability improvements for electro-mechanical, vacuum, plasma, and control systems. Day-to-day responsibilities include performing trend analysis on system logs and sensor data, executing corrective and preventive actions, providing senior-level customer support during critical events, and authoring technical documentation. The role requires expertise in mechanical, electrical, or systems engineering to solve problems involving motion control and RF subsystems. Candidates should be proficient in data analysis tools like JMP or advanced Excel to evaluate metrics such as machine availability and MTBI while ensuring reliable performance in high-volume manufacturing environments.

What you'll do

  • Resolve high-severity L4 system escalations and lead end-to-end technical troubleshooting for complex electro-mechanical issues.
  • Conduct root cause investigations using system logs, sensor data, and failure analysis to identify systemic drivers.
  • Perform trend and Pareto analyses to quantify impacts on machine availability and customer risk.
  • Define and execute corrective and preventive actions (CAPA) across hardware, software, and process domains.
  • Provide senior-level technical support and onsite assistance during critical customer escalations and product deployments.
  • Provide data-backed feedback for New Product Introduction (NPI) and lead continuous improvement programs to enhance reliability.
  • Author technical documentation including troubleshooting guides and best practices for the global support organization.
  • Mentor junior engineers in structured troubleshooting and data-driven debugging techniques.

What we're looking for

  • Bachelor’s, Master’s, or PhD in Mechanical, Electrical, Systems, or a related Engineering discipline.
  • 8+ years of experience in product support, systems engineering, or semiconductor capital equipment.
  • Strong hands-on experience with complex electro-mechanical systems.
  • Demonstrated ability to solve complex technical problems using data-driven analysis and engineering judgment.
  • Proven ability to operate independently on ambiguous, high-impact technical challenges.
  • Experience with vacuum systems, plasma chambers, robotics, motion control, or RF subsystems is preferred.
  • Proficiency in data analysis tools such as JMP or advanced Microsoft Excel including macros and Power Query.
  • Strong written and verbal communication skills for interacting with customers and senior leadership.

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