Global Product Support Engineer IV

Applied Materials

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Quick summary

Work type
On-site
Location
Gloucester, MA
Employment
Full-time
Posted
60 days ago
Freshness
Confirmed live today
Nearby
39 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $202k
$187k $230k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $192,050–$211,200.

Based on 240 similar postings.

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About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 337 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 219 roles with salary data.

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At a glance

TL;DR · Global Product Support Engineer IV

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JOB TITLE: Global Product Support (GPS) Engineer IV (E4) – Sculpta Platform The Global Product Support Engineer IV (E4) is a senior individual contributor role within the Sculpta platform team. This position owns and resolves complex field and factory issues for advanced semiconductor systems, operating at the intersection of Field Service, Systems Engineering, Manufacturing, Quality, and R&D. Responsibilities include leading high-severity L4 escalations, performing root cause investigations using system logs and sensor data, and driving corrective and preventive actions. The role requires expertise in electro-mechanical, vacuum, plasma, and controls systems. Candidates must utilize data analysis tools like JMP and advanced Microsoft Excel to perform trend and Pareto analyses. This position solves precision patterning problems at advanced semiconductor technology nodes, ensuring machine availability and reliability for high-volume manufacturing fabs through structured troubleshooting and technical leadership.

Skills

electro‑mechanical systems Vacuum Systems Plasma Chambers Motion Control Robotics RF Subsystems JMP Microsoft Excel VBA Power Query FRACAS DFMEA Root Cause Analysis CAPA Data Analysis Systems Engineering NPI Fleet Analytics

What you'll do

  • Own and resolve high-severity L4 system escalations for Sculpta systems.
  • Lead root cause investigations using system logs, sensor data, and failure analysis.
  • Perform trend and fleet-level assessments to identify systemic failure drivers.
  • Define and drive corrective and preventive actions (CAPA) across hardware and software.
  • Provide on-site technical support to key customers during critical escalations.
  • Support New Product Introduction (NPI) and early customer ramp activities.
  • Author technical documentation including troubleshooting guides and best practices.
  • Mentor junior engineers in structured troubleshooting and data-driven debugging.

What we're looking for

  • Bachelor’s, Master’s, or PhD in Mechanical, Electrical, Systems, or a related Engineering discipline.
  • 8+ years of experience in product support, systems engineering, or semiconductor capital equipment (advanced degree may reduce required experience).
  • Strong hands-on experience with complex electro-mechanical systems.
  • Demonstrated ability to solve complex technical problems using data-driven analysis and engineering judgment.
  • Proven ability to operate independently on ambiguous, high-impact technical challenges.
  • Experience with vacuum systems, plasma chambers, robotics, motion control, or RF subsystems (preferred).
  • Strong experience with data analysis and visualization tools including JMP, advanced Microsoft Excel, or similar tools (preferred).
  • Familiarity with FRACAS, DFMEA, fleet analytics, and availability / MTBI metrics (preferred).

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