Product Support Engineer III

Applied Materials

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Quick summary

Work type
On-site
Location
Austin, TXSanta Clara, CA
Salary
$108,000–$148,500 / yr
Employment
Full-time
Posted
112 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $183k
This role $128k
$95k most similar roles pay here $234k

This role pays less than 90% of similar roles. Most pay $147,500–$218,075 — the shaded band above. At the midpoint, this role pays about $128k versus about $183k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 259 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 189 roles with salary data.

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View all roles at Applied Materials

At a glance

TL;DR · Product Support Engineer III

Global Product Support Engineer III - CMP joins the technical support team to develop procedures, Best Known Methods, and Technical Product Manuals for new products. This role involves participating in the FMECA process, owning first chamber Build & Test activities, and collaborating with Engineering to resolve identified issues. The engineer will work with Manufacturing on final tests, partner with Quality & Reliability to address Top Field Issues, and manage the CAPA process. Additionally, the position requires conducting Failure Analysis, creating Customer Engineering Notices, and developing training packages for Customer Engineers and Process Engineers. Key competencies include solving complex problems using multiple information sources, building consensus during sensitive discussions, and demonstrating expertise in technical product support. The work focuses on the specialized domain of CMP equipment used in semiconductor chip and advanced display manufacturing processes.

What you'll do

  • Develop new procedures and Best Known Methods (BKMs) to service new products.
  • Contribute to the FMECA process and participate in first chamber Build & Test activities.
  • Collaborate with Engineering to resolve technical issues identified during product testing.
  • Partner with Quality & Reliability teams to address top field issues and manage CAPA processes.
  • Conduct or facilitate Failure Analysis (FA) as required by project needs.
  • Create Technical Product Manuals, Customer Engineering Notices, and internal troubleshooting guides.
  • Develop initial training packages and conduct training for Customer Engineers and Process Engineers.
  • Identify necessary parts for stock and coordinate with logistics to ensure correct inventory placement.

What we're looking for

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
  • Possesses knowledge of best practices and how own area integrates with others.
  • Solves complex problems by taking new perspectives and exercising judgment based on multiple sources of information.
  • Explains difficult or sensitive information while working to build consensus.
  • Acts as a resource for colleagues with less experience and may lead small projects.
  • Willingness to travel up to 50% of the time.

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