Product Support Engineer III

Applied Materials

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Quick summary

Work type
On-site
Location
Santa Clara, CA
Salary
$124,000–$171,000 / yr
Employment
Full-time
Posted
35 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $160k
This role $148k
$116k most similar roles pay here $196k

This role pays less than 55% of similar roles. Most pay $132,000–$187,850 — the shaded band above. At the midpoint, this role pays about $148k versus about $160k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 259 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 189 roles with salary data.

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View all roles at Applied Materials

At a glance

TL;DR · Product Support Engineer III

The Global Product Support (GPS) Engineer III joins the technical support team to develop procedures, Best Known Methods, and Technical Product Manuals for new products. This role involves participating in the FMECA process, owning first chamber Build & Test activities, and collaborating with Manufacturing and Engineering to resolve issues identified during production. The engineer will also partner with Quality & Reliability teams to address Top Field Issues, conduct Failure Analysis, and manage the CAPA process. Key responsibilities include creating Customer Engineering Notices, Internal Service Bulletins, and troubleshooting guides while developing training packages for Customer Engineers and Process Engineers. The role requires expertise in problem-solving complex issues, technical documentation, and cross-functional collaboration. This position focuses on the technical support of semiconductor manufacturing equipment to ensure reliable product performance and serviceability across various production environments.

What you'll do

  • Develop new procedures and Best Known Methods (BKMs) to service new products.
  • Contribute to the FMECA process and participate in first chamber Build & Test activities.
  • Collaborate with Engineering and Manufacturing to resolve technical issues and develop production procedures.
  • Partner with Quality & Reliability teams to address top field issues and manage the CAPA process.
  • Conduct or facilitate Failure Analysis (FA) as required by project needs.
  • Create Technical Product Manuals, Customer Engineering Notices, and internal troubleshooting guides.
  • Develop initial training packages and conduct training for Customer Engineers and Process Engineers.
  • Identify necessary parts for stock and coordinate with logistics to ensure correct inventory placement.

What we're looking for

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
  • Possesses knowledge of best practices and how own area integrates with others.
  • Solves complex problems by taking new perspectives on existing solutions and exercising judgment based on multiple sources of information.
  • Explains difficult or sensitive information while working to build consensus.
  • Acts as a resource for colleagues with less experience and may lead small projects with manageable risks.
  • Ability to work within broad guidelines and policies to impact customer, operational, project, or service activities.

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