Product Support Engineer

Applied Materials

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Quick summary

Work type: On-site
Location: Santa Clara, CA
Employment: Full-time
Posted: 168 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $172k

$117k most similar roles pay here $218k

This listing doesn't post a salary. Most similar roles pay $135,000–$208,300.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 259 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 189 roles with salary data.

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At a glance

TL;DR · Product Support Engineer

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As a Global Product Support Engineer, you will join the technical support team to develop procedures and Best Known Methods for servicing new products. Your daily responsibilities include participating in the FMECA process, owning first chamber Build & Test activities in the Apps lab, and collaborating with Manufacturing to establish new product final test protocols. You will partner with Quality & Reliability teams to address Top Field Issues through CAPA processes and Failure Analysis. Additionally, you will document Technical Product Manuals, create Customer Engineering Notices, and develop training packages for Customer Engineers and Process Engineers. The role requires expertise in troubleshooting, complex problem solving, and technical documentation. This position focuses on the manufacturing of display and semiconductor chips, specifically addressing the engineering challenges involved in maintaining and servicing advanced equipment used in the electronics industry.

Skills

FMECA Failure Analysis CAPA Technical Product Manuals Troubleshooting Quality & Reliability

What you'll do

Develop new procedures and Best Known Methods (BKMs) to service new products.
Participate in or own first chamber Build & Test activities in the Apps lab.
Partner with Quality & Reliability teams to address top field issues and manage CAPA processes.
Conduct or facilitate Failure Analysis (FA) as required by technical needs.
Create Technical Product Manuals for installing, retrofitting, and maintaining products.
Author Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides.
Develop initial training packages and conduct training sessions for customer engineers and support staff.
Identify new parts for stock and coordinate with logistics to ensure correct inventory placement.

What we're looking for

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Solves complex problems by taking new perspectives on existing solutions and exercising judgment based on multiple sources of information.
Acts as a resource for colleagues with less experience and may lead small projects with manageable risks.
Explains difficult or sensitive information while working to build consensus.
Develops procedures, technical manuals, troubleshooting guides, and training packages for new products.
Partners with Quality & Reliability teams to address top field issues and participate in the CAPA process.
Conducts or facilitates Failure Analysis as needed.

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