Product Support Engineer

Applied Materials

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Quick summary

Work type
On-site
Location
Santa Clara, CA
Salary
$124,000–$171,000 / yr
Employment
Full-time
Posted
163 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $172k
This role $148k
$114k most similar roles pay here $219k

This role pays less than 64% of similar roles. Most pay $135,000–$208,425 — the shaded band above. At the midpoint, this role pays about $148k versus about $172k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 259 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 189 roles with salary data.

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View all roles at Applied Materials

At a glance

TL;DR · Product Support Engineer

The Global Product Support Engineer joins a team focused on servicing advanced equipment used to manufacture semiconductor chips and display technologies. In this role, the individual will develop new procedures, Best Known Methods, and technical product manuals for installation, retrofitting, and maintenance. Day-to-day responsibilities include contributing to the FMECA process, participating in first chamber Build & Test activities, conducting failure analysis, and managing the CAPA process. The engineer will also create training packages, develop customer engineering notices, and collaborate with manufacturing and quality teams to address top field issues. Key competencies required for this position include complex problem solving, technical documentation, and the ability to build consensus while explaining sensitive information. This role addresses critical reliability and serviceability challenges within the high-tech materials engineering and semiconductor manufacturing domain.

What you'll do

  • Develop new procedures and Best Known Methods (BKMs) to service new products.
  • Contribute to the FMECA process and participate in first chamber Build & Test activities.
  • Collaborate with Engineering to resolve technical issues identified during product testing.
  • Partner with Quality & Reliability teams to review, address, and manage Top Field Issues and CAPA processes.
  • Conduct or facilitate Failure Analysis (FA) as required by the project.
  • Create Technical Product Manuals for installation, retrofitting, and maintenance of products.
  • Author Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides.
  • Develop training packages and train Customer Engineers, Process Engineers, and Technical Product Support staff.

What we're looking for

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
  • Possesses knowledge of best practices and how own area integrates with others.
  • Solves complex problems by taking a new perspective on existing solutions and exercising judgment based on multiple sources.
  • Acts as a resource for colleagues with less experience and may lead small projects with manageable risks.
  • Explains difficult or sensitive information while working to build consensus.

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