Product Support Engineer V

Lam Research

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Fremont, CA
Salary
$125,000–$270,000 / yr
Posted
6 days ago
Freshness
Confirmed live yesterday
Closes
Mar 3, 2027

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $173k
This role $198k
$108k most similar roles pay here $287k

This role pays more than 75% of similar roles. Most pay $144,600–$200,825 — the shaded band above. At the midpoint, this role pays about $198k versus about $173k for comparable roles.

Based on 240 similar postings.

Employer

About Lam Research

Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.

Lam Research currently has 299 open roles on FindRole.

Listed pay typically runs $114,000–$253,000 across 141 roles with salary data.

Most-posted roles

View all roles at Lam Research

At a glance

TL;DR · Product Support Engineer V

As a Global Product Support Engineer 5 within the Aether Global Product Support team, you will serve as the technical backbone for field engineers, technicians, and product support personnel. You will provide real-time problem-solving to resolve complex customer challenges by diagnosing, troubleshooting, repairing, and debugging sophisticated electro/mechanical equipment, computer systems, complex software, and networked or wireless systems. Your daily responsibilities include reporting design, reliability, and maintenance bugs to engineering teams, managing customer betas including installation and certification, and presenting technical findings to customers. The role requires expertise in the 2300 e4 Platform for 300mm and involves working in wafer fabrication sites. You will utilize skills in technical troubleshooting and systems analysis to support highly sophisticated products. Preferred qualifications include specific experience with semiconductor equipment to address complex hardware and software malfunctions.

What you'll do

  • Provide technical support to field engineers and technicians for complex electro/mechanical equipment and software systems.
  • Diagnose, troubleshoot, repair, and debug malfunctioning semiconductor equipment and networked systems.
  • Escalate design, reliability, maintenance problems, and software bugs to the appropriate engineering teams.
  • Manage customer beta programs including installation, qualification, technical requirements, and local team training.
  • Create and present technical reports regarding project findings and escalations to relevant factory groups.
  • Provide high-level technical support for sophisticated products at both factory sites and customer locations.
  • Represent the company by creating materials and presenting technical findings directly to customers.

What we're looking for

  • Must have 12 years of experience with a Bachelor's degree, or 8 years with a Master's, or a PhD with 5 years experience.
  • Experience equivalent to the specified education and experience combinations is acceptable.
  • Ability to troubleshoot, repair, and debug complex electro/mechanical equipment, computer systems, software, and networked/wireless systems.
  • Capability to work in cleanroom environments and perform physical tasks including lifting, bending, climbing, and working in confined spaces.
  • Ability to wear full personal protective equipment, including respiratory equipment, and work with chemicals.
  • Willingness to travel approximately 40% of the time on short notice.
  • Experience with semiconductor equipment is preferred.

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