As a Global Product Support Engineer 3 within the Global Products Group, you will serve as the primary technical backbone for field engineers, technicians, and product support personnel. Your daily responsibilities involve diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment to ensure customer satisfaction. You will escalate product defects and reliability concerns to design and software engineering teams while supporting customer installations and training. The role requires collaborating with global teams to improve product quality and performance through continuous improvement and productivity projects. You must be capable of delivering technical presentations and solving complex problems both independently and within cross-functional teams. This position focuses on the specific domain of etch and deposition products, addressing critical technical challenges inherent in semiconductor manufacturing equipment and providing high-level support for urgent customer issues and escalations.