The Global Product Support Engineer 2 joins the Global Products Group to provide critical technical support for field engineers and technicians. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, and networked or wireless systems when first-line support fails to resolve issues. The engineer will report design, reliability, and maintenance problems to engineering teams while creating documentation and presenting reports on project escalations. Key technical competencies include experience in electro-mechanical system design, systems integration, vacuum systems, and semiconductors. Candidates should possess skills in statistical process control, Design of Experiments, and structured problem solving using 8D methodology, FMEA, and Root Cause-Corrective Action. The role addresses complex semiconductor equipment challenges, requiring proficiency in English and the ability to navigate a matrix environment while supporting highly technical products for customers.