Product Support Engineer IV

Lam Research

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Fremont, CA
Salary
$104,000–$231,000 / yr
Posted
8 days ago
Freshness
Confirmed live yesterday
Closes
Mar 2, 2027

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $163k
This role $168k
$89k most similar roles pay here $246k

This role pays more than 56% of similar roles. Most pay $137,500–$187,850 — the shaded band above. At the midpoint, this role pays about $168k versus about $163k for comparable roles.

Based on 240 similar postings.

Employer

About Lam Research

Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.

Lam Research currently has 299 open roles on FindRole.

Listed pay typically runs $114,000–$253,000 across 141 roles with salary data.

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View all roles at Lam Research

At a glance

TL;DR · Product Support Engineer IV

As a Global Product Support Engineer 4 within the Customer Support Business Group, you will serve as the technical backbone for field engineers and technicians. You will provide critical support to personnel troubleshooting Etch chambers for gaps in process capability, chamber matching, defect issues, and yield failures. Your daily responsibilities include diagnosing, repairing, and debugging complex semiconductor equipment while reporting design improvements to engineering teams. You will also lead training for Field Service engineers, develop best practice documents, and assist customers with initial process qualifications. The role requires expertise in Etch process engineering and experience with semiconductor fab environments. To succeed, you must possess strong organizational skills, excellent verbal and written communication abilities, and the capacity to manage multiple tasks while collaborating effectively within a matrix environment to resolve technical issues for high-priority customer equipment.

What you'll do

  • Provide technical support to field engineers and personnel troubleshooting Etch chambers for process capability and yield issues.
  • Diagnose, troubleshoot, repair, and debug complex semiconductor equipment to ensure customer satisfaction.
  • Report process enhancements and continuous design improvements to the engineering group.
  • Support first-in-fab customers with initial process qualification.
  • Train Field Service engineers and create Best Known Method (BKM) documentation.
  • Act as a technical resource for less experienced colleagues and lead specific projects.
  • Represent the company professionally to customers while identifying and implementing new solutions.

What we're looking for

  • Minimum 8 years of experience with a Bachelor's degree, or 6 years with a Master's, or a PhD with 3 years experience.
  • Equivalent professional experience to the specified educational and experience requirements is acceptable.
  • Required experience in semiconductor fab environments.
  • Preferred experience in Etch process engineering.
  • Preferred experience with Lam’s specific Etch products.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and ability to manage multiple tasks with shifting priorities.
  • Demonstrated ability to work effectively with diverse teams, customers, and cross-functional partners.

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