Genesys Cloud CX Engineer

Cardinal Health

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Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$96,300–$137,600 / yr
Employment
Full-time
Posted
4 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $179k
This role $117k
$81k $237k
below market most similar roles pay here above market

This role pays less than 92% of similar roles. Most pay $143,012–$214,250 — the blue band above. At the midpoint, this role pays about $117k versus about $179k for comparable roles.

Based on 240 similar postings.

Employer

About Cardinal Health

Cardinal Health is a global healthcare services and products company specializing in pharmaceutical distribution, medical products, and supply chain solutions for healthcare providers and pharmacies. Industry: Healthcare Distribution & Services

Cardinal Health currently has 65 open roles on FindRole.

Listed pay typically runs $96,300–$137,600 across 27 roles with salary data.

Most-posted roles

View all roles at Cardinal Health

At a glance

TL;DR · Genesys Cloud CX Engineer

The Genesys Cloud CX Engineer joins the Application Development & Maintenance team to oversee the development, delivery, and operation of computing and information services. This role involves performing configuration and coding to develop, enhance, and sustain software systems within a cross-functional environment. The engineer will design, develop, debug, and maintain Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions. Key responsibilities include troubleshooting platform issues, documenting system configurations like call flow diagrams and data actions, and integrating with CRM systems such as ServiceNow, Salesforce, and SAP CRM. The position requires translating business requirements into technical solutions using Genesys Cloud Architect, Common Modules, and workflow automation to meet internal and external business needs while maintaining established design control processes.

What you'll do

  • Program and configure end-user applications, systems, databases, and websites to meet internal and external business needs.
  • Design, develop, debug, and maintain Genesys Cloud Architect flows for voice, email, message, and IVR routing.
  • Configure Genesys Cloud Architect components including call flows, Common Modules, Data actions, and bot integrations.
  • Translate complex business requirements into functional technical solutions and system configurations.
  • Troubleshoot and resolve technical issues within the Genesys Cloud platform and upstream or downstream applications.
  • Document system configurations, including call flow diagrams, integrations, and data actions.
  • Perform regular assessments, maintenance, and enhancements of existing software systems.
  • Develop technical solutions for complex projects and difficult problems consistent with organizational objectives.

What we're looking for

  • 4-8 years of experience.
  • Bachelor's degree in a related field (preferred).
  • Hands-on development experience with Genesys Cloud CX platform (preferred).
  • Integration experience with various CRM systems like ServiceNow, Salesforce, or SAP CRM (preferred).
  • Ability to document system configuration including call flow diagrams and data actions (preferred).
  • Experience designing, developing, and maintaining Genesys Cloud Architect flows for voice, email, and IVR (preferred).
  • Hands-on experience with Genesys Cloud Architect including Common Modules and workflow automation (preferred).
  • Troubleshooting experience to resolve Genesys Cloud platform and upstream/downstream application issues (preferred).

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