Genesys Cloud CX Engineer

Cardinal Health

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Salary
$94,900–$135,600 / yr
Posted
78 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $181k
This role $115k
$79k most similar roles pay here $241k

This role pays less than 89% of similar roles. Most pay $142,400–$220,500 — the shaded band above. At the midpoint, this role pays about $115k versus about $181k for comparable roles.

Based on 240 similar postings.

Employer

About Cardinal Health

Cardinal Health is a global healthcare services and products company specializing in pharmaceutical distribution, medical products, and supply chain solutions for healthcare providers and pharmacies. Industry: Healthcare Distribution & Services

Cardinal Health currently has 36 open roles on FindRole.

Listed pay typically runs $94,900–$135,600 across 32 roles with salary data.

Most-posted roles

View all roles at Cardinal Health

At a glance

TL;DR · Genesys Cloud CX Engineer

The Genesys Cloud CX Engineer joins the Application Development & Maintenance team to oversee the development, delivery, and operation of computing and information services. This role involves performing configuration or coding to develop, enhance, and sustain software systems within a cross-functional environment while adhering to design control processes and engineering practices. The engineer will investigate user needs, conduct regular assessments, and perform maintenance on existing applications to meet internal and external business requirements. Key responsibilities include documenting system configurations such as call flow diagrams and data actions, troubleshooting issues with the Genesys Cloud platform, and resolving problems in upstream or downstream applications. Essential skills include experience with the Genesys Cloud CX platform, integration with CRM systems like ServiceNow, Salesforce, and SAP CRM, and the ability to translate business requirements into technical solutions.

What you'll do

  • Develop, enhance, and sustain organization software systems through coding and configuration.
  • Program and configure end-user applications, databases, and websites for internal and external needs.
  • Translate business requirements into technical solutions to meet organizational objectives.
  • Perform regular assessments, maintenance, and enhancements of existing applications.
  • Document system configurations including call flow diagrams, integrations, and data actions.
  • Troubleshoot issues within the Genesys Cloud platform and identify problems in upstream or downstream applications.
  • Integrate various CRM systems such as ServiceNow, Salesforce, and SAP CRM.
  • Develop technical solutions for complex projects and a wide range of difficult problems.

What we're looking for

  • 4-8 years of experience is required or preferred.
  • A Bachelor's degree in a related field is preferred or equivalent work experience.
  • Hands-on development experience with the Genesys Cloud CX platform is preferred.
  • Experience integrating various CRM systems such as ServiceNow, Salesforce, and SAP CRM is preferred.
  • Ability to document system configurations including call flow diagrams, integrations, and data actions is preferred.
  • Troubleshooting experience with the Genesys Cloud platform and upstream/downstream applications is preferred.
  • Excellent written and verbal communication skills are preferred.
  • Ability to translate business requirements into technical solutions is preferred.

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