below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$151,000–$214,000.
Based on 240 similar postings.
Employer
About PNC
PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.
PNC currently has
159 open roles
on FindRole.
Listed pay typically runs
$91,000–$179,200
across 22 roles with salary data.
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
The Lead Software Engineer joins the Retail Tech organization to design, develop, and optimize a cloud-based contact center platform. This role involves managing the full Genesys Cloud platform, including user administration, campaigns, and scripts. You will build and maintain custom integrations using Genesys Cloud RESTful APIs, webhooks, and OAuth for secure connectivity. Key responsibilities include designing IVR flows, contact routing, and queue structures for inbound and outbound communications across voice, email, and SMS. You will utilize Java, SQL, JSON, and XML to develop solutions while leveraging tools like Postman, Git, Jira, Confluence, and Terraform. The position addresses complex business needs by troubleshooting voice technology and routing logic within a high-demand enterprise environment to improve customer experience and operational efficiency.