This listing doesn't post a salary. Most similar roles pay
$192,050–$227,300.
Based on 240 similar postings.
Employer
About PNC
PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.
PNC currently has
118 open roles
on FindRole.
Listed pay typically runs
$86,250–$172,500
across 62 roles with salary data.
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
As a Lead Software Engineer within the Retail Tech organization, you will design, develop, administer, and optimize a cloud-based contact center platform. You will be responsible for managing IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound and outbound communications across voice, email, and SMS. Your daily work involves performing full platform administration, including scripts, prompts, and permissions, while developing custom integrations with internal systems and third-party applications. To succeed, you must utilize Genesys Cloud APIs, RESTful webhooks, OAuth, Java, SQL, JSON/XML, and tools like Postman, Git, Jira, Confluence, and Terraform. You will solve complex technical problems regarding voice technology and routing logic while participating in Agile ceremonies to support business teams by managing high-demand enterprise contact center features and infrastructure.