Software Engineer Principal (Genesys Cloud)

PNC

Quick summary

Work type
On-site
Location
Pittsburgh, PA
Posted
2 days ago

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Similar $192k
$129k most similar roles pay here $273k

This listing doesn't post a salary. Most similar roles pay $167,100–$216,656.

Based on 240 similar postings.

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About PNC

PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.

PNC currently has 152 open roles on FindRole.

Listed pay typically runs $86,250–$185,525 across 58 roles with salary data.

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At a glance

TL;DR · Software Engineer Principal (Genesys Cloud)

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As a Software Engineer Principal (Genesys Cloud) in PNC's Treasury Solutions team, you will design and develop scalable Genesys Cloud CX solutions to enhance contact center capabilities for treasury management. Your day-to-day responsibilities include partnering with business teams to deliver high-performing omni-channel customer engagement systems, migrating from legacy platforms like PureConnect or Engage, and integrating with enterprise tools such as CRM and ServiceNow. You will leverage your expertise in REST APIs, JSON, Java/JavaScript, IVR design, and NLP/NLU integrations to build robust technical solutions that meet complex business needs. This role requires experience working in large-scale environments and strong communication skills for effective stakeholder management.

Skills

Genesys_Cloud IVR call_flow_design routing queues workforce_management Data_Actions API_integrations REST_APIs JSON Java JavaScript CRM_integration ServiceNow_integration

What you'll do

  • Design and develop scalable, secure Genesys Cloud CX solutions for Treasury Management.
  • Configure and support omni-channel customer engagement capabilities in contact centers.
  • Translate complex business requirements into technical specifications for GCX platform.
  • Integrate Genesys Cloud with enterprise platforms like CRM and ServiceNow.
  • Manage IVR call flows, routing, queues, and workforce management concepts.

What we're looking for

  • Genesys Cloud certifications (e.g., Architect, Professional).
  • Experience migrating from legacy platforms like PureConnect or Engage.
  • Strong experience with Genesys Cloud CX platform development.
  • Knowledge of omni-channel customer engagement solutions and NLP/NLU integrations.
  • Ability to translate complex business needs into technical solutions effectively.
  • Proficiency in REST APIs/JSON, Java/JavaScript or similar languages.
  • Experience integrating with enterprise platforms (CRM, ServiceNow).

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