Data Center Technicians Manager

What you'll do

• Lead a team of technicians in performing hardware deployments, diagnostics, and decommissions.
• Manage technician performance by monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Ensure all technicians are trained on installation, deployment, replacement, and quality check procedures.
• Verify that post-execution quality checks are performed correctly and take corrective actions when necessary.
• Lead triage meetings to prioritize tasks and rebalance workloads based on changing demands.
• Enforce compliance with data center service policies, safety protocols, and equipment handling procedures.
• Escalate technical issues through appropriate channels and share resolution knowledge with relevant teams.
• Conduct daily safety briefings and participate in on-site safety committees.

What we're looking for

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
• 3+ years’ experience supporting IT equipment, related technology, or working with technical teams.
• 1+ year(s) experience directing, supervising, or managing others.
• Ability to work 12-hour shifts including non-standard business hours such as evenings, nights, weekends, and holidays.
• Ability to pass the Microsoft Cloud background check.
• Associate degree in Computer Science or related field (preferred).
• 4+ years’ experience supporting IT equipment or related technology (preferred).
• 3+ years’ experience in a production, mission-critical 24x7x365 data center environment (preferred).
• Relevant certifications such as ITIL Foundation, CompTIA, CDCP, or Six Sigma Green Belt (preferred).
• 2+ years’ experience leading a diverse, technical, or IT workforce of up to ten employees (preferred).