Customer Centric Engineer

Salesforce

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
San Francisco, CA
Salary
$117,200–$176,700 / yr
Employment
Full-time
Posted
13 days ago
Freshness
Confirmed live today
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $180k
This role $147k
$104k $244k
below market most similar roles pay here above market

This role pays less than 77% of similar roles. Most pay $147,500–$213,388 — the blue band above. At the midpoint, this role pays about $147k versus about $180k for comparable roles.

Based on 240 similar postings.

Employer

About Salesforce

Salesforce is the world''s leading customer relationship management (CRM) platform, offering cloud-based software for sales, service, marketing, analytics, and application development. Industry: Enterprise Software & Cloud Computing

Salesforce currently has 221 open roles on FindRole.

Listed pay typically runs $148,500–$260,100 across 125 roles with salary data.

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At a glance

TL;DR · Customer Centric Engineer

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The Customer Centric Engineer joins the Customer Centric Engineering team to maintain reliability and trust across the Salesforce Core CRM Platform. In this role, you will troubleshoot and resolve complex customer issues, specifically focusing on implementations of the Salesforce Lightning UI. Day-to-day responsibilities include identifying root causes for critical escalations, proposing fixes, and creating test cases. You will also mentor internal support teams, build debugging tools, and improve infrastructure services like logging and monitoring. The position requires proficiency in Java, JavaScript, RDBMS, and Web APIs, along with experience in Linux, networking, and cloud architectures. You must demonstrate deep knowledge of DNS, Load Balancing, SSL, and TCP/IP. The work involves solving technical problems within the CRM platform to ensure high-quality customer experiences and platform supportability.

Skills

Java JavaScript SQL RDBMS Lightning Web Components REST SOAP Linux Splunk TCP/IP DNS Load Balancing SSL HTTP Web API IntelliJ VSCode Eclipse

What you'll do

  • Solve critical customer escalations using Java, JavaScript, database, Web API, and UI skills.
  • Identify root causes for platform issues and propose technical fixes and test cases.
  • Provide clear technical information and mentor internal support teams on best practices.
  • Build new debugging tools and improve infrastructure services like logging and monitoring.
  • Analyze customer platform usage to drive continuous product improvements and share metrics.
  • Troubleshoot customer implementations of the Salesforce Lightning UI on the browser and server.

What we're looking for

  • 4+ years of proven, related technical experience.
  • At least 2 years of professional Java development experience.
  • A related technical degree.
  • Developer-level technical skills in Java and JavaScript.
  • In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
  • Deep understanding of DNS, Load Balancing, SSL, TCP/IP, SQL, and HTTP.
  • Very good understanding of RDBMS.
  • Experience with Eclipse, IntelliJ, or VSCode.
  • Experience with log parsing and analysis in Splunk (preferred).
  • Experience working with Amazon Web Services (preferred).
  • Experience with Lightning Web Components, Lightning Locker, or Lightning Data Service (preferred).
  • Understanding of W3C standards and experience resolving cross-browser and platform compatibility issues (preferred).

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