Customer Centric Engineer

Salesforce

Confirmed live 2 days ago High trust
Remote

Quick summary

Work type
Remote
Location
San Francisco, CA
Salary
$117,200–$176,700 / yr
Posted
28 days ago
Freshness
Confirmed live 2 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $160k
This role $147k
$104k most similar roles pay here $215k

This role pays less than 65% of similar roles. Most pay $134,764–$185,384 — the shaded band above. At the midpoint, this role pays about $147k versus about $160k for comparable roles.

Based on 240 similar postings.

Employer

About Salesforce

Salesforce is the world''s leading customer relationship management (CRM) platform, offering cloud-based software for sales, service, marketing, analytics, and application development. Industry: Enterprise Software & Cloud Computing

Salesforce currently has 106 open roles on FindRole.

Listed pay typically runs $148,500–$260,100 across 98 roles with salary data.

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At a glance

TL;DR · Customer Centric Engineer

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As a Customer Centric Engineer on the Customer Centric Engineering team, you will ensure reliability and trust across the Salesforce Core CRM Platform. You will resolve critical customer escalations by identifying root causes and proposing fixes for issues involving the Lightning UI. Your daily work involves troubleshooting implementations in JavaScript on the browser and Java on the server while collaborating with support engineers to provide technical guidance. You will also champion supportability initiatives, build new debugging tools, and improve infrastructure services like logging and monitoring. The role requires proficiency in Java, JavaScript, RDBMS, Web APIs, and Linux environments, alongside knowledge of networking protocols like DNS and TCP/IP. You will solve complex technical problems for the CRM platform while analyzing usage metrics to drive continuous improvements to the core product offering.

Skills

Java JavaScript SQL RDBMS Web API REST SOAP Splunk Linux DNS Load Balancing SSL TCP/IP HTTP Lightning Web Components Monitoring

What you'll do

  • Resolve critical customer escalations by identifying root causes and proposing technical fixes using Java, JavaScript, and Web APIs.
  • Troubleshoot complex issues within the Salesforce Lightning UI on both the browser and server sides.
  • Provide clear technical information and mentorship to customer-facing teams regarding best practices and system behavior.
  • Develop new debugging tools and champion initiatives to improve infrastructure services like logging, monitoring, and alerting.
  • Analyze platform usage data to identify trends and drive continuous improvements for the product offering.
  • Create test cases and documentation to ensure high-quality resolutions for reported technical issues.

What we're looking for

  • A related technical degree is required.
  • 4+ years of proven, related technical experience are required.
  • At least 2 years of professional Java development experience is required.
  • Must have a background in Java and JavaScript.
  • In-depth, hands-on experience with Linux, networking, server, and cloud architectures is required.
  • Deep understanding of network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP, and RDBMS is required.
  • Experience with Splunk for log parsing and analysis (preferred).
  • Experience with AWS, Lightning Web Components, or resolving cross-browser issues (preferred).

Related searches

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