Careers - Senior Technical Account Manager, Cash App Pay & Afterpay
At a glance
AI generatedTL;DR
As a Senior Technical Account Manager at Block, you will support Cash App Pay and Afterpay merchants in North America by serving as their trusted technical partner. Your role involves identifying growth opportunities, providing education on features, and conducting quarterly reviews to ensure integration health aligns with commercial performance. You will work cross-functionally with teams like Product, Engineering, and Sales to deliver technical solutions that enhance the merchant experience and drive adoption of new products. Key responsibilities include assessing and solving integration issues using HTML, CSS, JavaScript, and SQL, as well as maintaining comprehensive documentation and participating in on-call rotations for incident response. The ideal candidate has senior-level experience in payments or fintech, hands-on technical skills, and proficiency with tools like Datadog and AI technologies to improve efficiency and manage merchant portfolios effectively.
Skills
What you'll do
- Identify and act on post-sales growth opportunities to grow GPV and feature adoption.
- Provide education to merchants and partners on Cash App Pay and Afterpay features.
- Lead integration health monitoring by conducting regular checks and implementing preventative measures.
- Use HTML, CSS, and JavaScript to assess and solve integration issues on merchant websites and terminals.
- Partner with Product and Engineering teams to manage new product life cycles for merchant adoption.
- Document challenges and blockers encountered to share learnings with other Technical Account Managers.
What we're looking for
- Senior-level experience in account management or customer success within payments, fintech, or e-commerce.
- Hands-on technical background in solutions engineering, partner engineering, software development, or similar roles.
- Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues on merchant websites and terminals.
- Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms.
- Experience managing enterprise accounts, identifying expansion opportunities, and driving commercial outcomes.
- Strong commercial acumen with the ability to balance client advocacy with company objectives.
Employer
About Block
Block, Inc. (formerly Square) is a financial technology company operating the Square merchant payments ecosystem, Cash App peer-to-peer payments, TIDAL music streaming, and Bitcoin-focused financial services. Industry: Financial Technology & Payments
Block currently has 47 open roles on FindRole.
Listed pay typically runs $180,000–$270,000 across 46 roles with salary data.
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