Technical Account Manager

Datadog

Confirmed live 2 days ago Low trust

Hybrid

Quick summary

Work type: Hybrid
Location: —
Posted: 79 days ago
Freshness: Confirmed live 2 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $183k

$134k most similar roles pay here $231k

This listing doesn't post a salary. Most similar roles pay $158,375–$208,075.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Technical Account Manager

Role Posting Log in to save

As a Technical Account Manager within the technical solutions team, you will serve as an expert advisor to large customers by providing hands-on technical services and guidance across a comprehensive suite of products. You will be responsible for analyzing customer IT Operations environments to provide recommendations that maximize value, advocating for client goals through suggested configuration changes, and participating in monthly and quarterly business reviews. To succeed, you must possess a solid technical grounding in IT Operations with experience in AWS, Azure, or GCP. The role requires proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet, alongside knowledge of CI/CD tools like Jenkins and Gitlab, and containerization technologies including Docker, Kubernetes, or Rancher. You will solve complex problems regarding how IT Operations translates into tangible business value.

Skills

AWS Azure GCP Python JavaScript Ruby Perl Go PHP Chef Puppet CI/CD Jenkins GitLab Docker Kubernetes Rancher Datadog

What you'll do

Advise customers on technical support and product adoption during pre-sales, post-sales, and renewal processes.
Analyze customer IT operations environments to provide recommendations that maximize the value of Datadog products.
Act as a customer advocate by suggesting specific configurations and features to meet their unique goals.
Prepare for and participate in Monthly and Quarterly Business Reviews with customers.
Work with product management and engineering teams to identify necessary new features and products.
Develop and evolve best practices for technical product adoption and customer success.

What we're looking for

Solid technical grounding and hands-on experience of IT Operations.
Hands-on experience with AWS, Azure, or GCP cloud platforms.
Proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet.
Skill in using CI/CD tools like Jenkins or Gitlab.
Knowledge of containerization tools including Docker, Kubernetes, or Rancher.
Experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space.
Experience using Datadog and/or other cloud monitoring tools.
Ability to travel via auto, train, or air up to 30% of the time.

Save