Careers - Senior Technical Account Manager, Cash App Pay & Afterpay

Block

Actively hiring
New York, NY Posted 10 days ago $142,000–$195,300 / year
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At a glance

AI generated

TL;DR

As a Senior Technical Account Manager at Block, you will support Cash App Pay and Afterpay merchants in North America by serving as their trusted technical partner. Your role involves identifying growth opportunities, providing education on features, and conducting quarterly reviews to ensure integration health aligns with commercial performance. You will work cross-functionally with teams like Product, Engineering, and Sales to deliver technical solutions that enhance the merchant experience. Key responsibilities include managing new product life cycles, leading integration health monitoring, and using HTML, CSS, JavaScript, and SQL to solve issues creatively. Proficiency in AI tools and familiarity with BNPL systems are beneficial. This hands-on role requires a blend of deep technical expertise and commercial acumen to drive measurable outcomes for merchants.

Skills

JavaScript HTML CSS SQL Datadog SumoLogic AI tools CI/CD Kubernetes Docker PostgreSQL AWS Grafana Prometheus

What you'll do

  • Identify and act on post-sales growth opportunities to drive commercial outcomes.
  • Provide technical education and deliver quarterly reviews for merchant health.
  • Partner with Solutions Engineering to ensure smooth pre-sales to post-sales transitions.
  • Lead integration health monitoring and root cause analysis for merchant issues.
  • Use HTML, CSS, and JavaScript to solve complex integration problems creatively.

What we're looking for

  • 5+ years of experience in account management or customer success within payments, fintech, or e-commerce.
  • Hands-on technical background in software development, solutions engineering, or partner engineering roles.
  • Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues on merchant websites.
  • Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms.
  • Experience managing enterprise accounts, identifying growth opportunities, and driving commercial outcomes.
  • Strong communication skills to engage stakeholders at all levels and translate technical insights into business recommendations.

Employer

About Block

Block, Inc. (formerly Square) is a financial technology company operating the Square merchant payments ecosystem, Cash App peer-to-peer payments, TIDAL music streaming, and Bitcoin-focused financial services. Industry: Financial Technology & Payments

Block currently has 47 open roles on FindRole.

Listed pay typically runs $180,000–$270,000 across 46 roles with salary data.

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