Senior Technical Account Manager

Block

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
New York, NY
Salary
$142,000–$195,300 / yr
Posted
112 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $190k
This role $169k
$132k most similar roles pay here $238k

This role pays less than 67% of similar roles. Most pay $151,500–$228,100 — the shaded band above. At the midpoint, this role pays about $169k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About Block

Block, Inc. (formerly Square) is a financial technology company operating the Square merchant payments ecosystem, Cash App peer-to-peer payments, TIDAL music streaming, and Bitcoin-focused financial services. Industry: Financial Technology & Payments

Block currently has 53 open roles on FindRole.

Listed pay typically runs $217,800–$326,800 across 52 roles with salary data.

Most-posted roles

View all roles at Block

At a glance

TL;DR · Senior Technical Account Manager

Careers - Senior Technical Account Manager, Cash App Pay & Afterpay serves as a technical partner for merchants across North America, focusing on the Cash App Pay and Afterpay product lines. This role sits at the intersection of product, engineering, and merchant success to ensure merchant health and growth through post-sales partnership. You will proactively manage integration health, conduct root-cause analysis, and translate business needs into technical solutions while managing new product lifecycles. The day-to-day work involves using HTML, CSS, and JavaScript to troubleshoot issues on websites and in-store terminals, alongside utilizing SQL for data analysis and monitoring tools like Datadog and SumoLogic for proactive issue detection. You will also leverage AI and automation tools to improve efficiency while managing merchant portfolios within the payments, fintech, and e-commerce sectors to drive measurable commercial outcomes.

What you'll do

  • Use HTML, CSS, and JavaScript to analyze and resolve integration issues on merchant websites and in-store terminals.
  • Identify post-sales growth opportunities to increase Gross Payment Volume (GPV) and feature adoption for assigned merchants.
  • Conduct regular health checks using defined KPIs to perform root-cause analysis and implement preventative measures.
  • Translate complex merchant business needs into technical solutions that deliver measurable commercial outcomes.
  • Provide education on Cash App Pay and Afterpay features to merchants, partners, and internal teams.
  • Represent the merchant voice by framing feature requests with clear commercial impact for Product and Engineering teams.
  • Participate in an on-call incident response rotation to manage issues and provide root-cause analysis reports.
  • Utilize AI and automation tools to improve efficiency in merchant analysis, issue detection, and documentation.

What we're looking for

  • Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce.
  • Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development.
  • Proficiency in JavaScript, HTML, and CSS to assess and debug integration issues on websites and in-store terminals.
  • Ability to use SQL for data analysis and troubleshooting.
  • Experience managing enterprise accounts and identifying expansion opportunities to drive commercial outcomes.
  • Strong understanding of payments infrastructure, APIs, integrations, and e-commerce platforms.
  • Experience with monitoring tools such as Datadog or SumoLogic for proactive issue detection.
  • Practical experience using AI tools in a professional context to improve efficiency and analyze data.

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