This listing doesn't post a salary. Most similar roles pay
$158,375–$208,075.
Based on 240 similar postings.
Employer
About Fiserv
Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments
Fiserv currently has
87 open roles
on FindRole.
Listed pay typically runs
$115,000–$192,000
across 56 roles with salary data.
As a Technical Account Manager, you will serve as the primary technical contact for bank clients utilizing Finxact solutions. You will manage technical relationships, coordinate the resolution of production issues with internal teams like DevOps and Technology, and oversee client environment upgrades to ensure system stability. Your daily responsibilities include leading small projects, tracking account performance metrics, managing invoicing with Finance, and identifying opportunities to improve client processes. To succeed, you must possess expertise in financial services, banking operations, and technical requirement gathering. You will utilize tools such as Microsoft Office, Smartsheet, Confluence, and Jira while applying knowledge of APIs, cloud architecture, and platforms like AWS, Azure, or Google Cloud. This role addresses the complexities of core banking and digital banking platforms within a software-as-a-service environment to ensure seamless service delivery for financial institutions.
Serve as the primary technical point of contact for bank clients regarding inquiries, issues, and service needs.
Coordinate the resolution of technical requests and production issues with internal teams like DevOps and Technology.
Review monthly invoicing with Finance and Implementations teams to resolve billing issues and track aged receivables.
Plan and coordinate client environment upgrades to ensure system performance, stability, and release readiness.
Lead small client projects by defining scope, tracking actions, and monitoring delivery against established timelines.
Track account performance metrics and communicate progress, risks, and priorities to internal and external stakeholders.
Identify opportunities to improve client processes and expand solution adoption based on data and feedback.
What we're looking for
Must have 6+ years of experience in financial services, banking, or fintech in a client-facing technical account management, implementation, support, or service role.
Must have 6+ years of experience working with bank operations, loan servicing, deposit operations, card processing, CRM systems, or interface development.
Must have 6+ years of experience gathering technical requirements and communicating business and technical information to stakeholders.
Must have 6+ years of experience managing project deliverables and coordinating cross-functional teams against time-sensitive timelines.
Experience using Microsoft Office, Smartsheet, Confluence, Jira, or similar business and project management tools.
Working knowledge of APIs, cloud architecture, and core technical concepts across AWS, Microsoft Azure, Google Cloud, or similar platforms.
Bachelor's degree in business, information systems, computer science, finance, or a related field (or equivalent experience).
Must possess valid and unrestricted U.S. work authorization.
GPU
CPU
InfiniBand
RoCE
NVIDIA Networking
NCCL
NVLink
GPU Direct RDMA
Linux
AI/ML Training
Inference Infrastructure
High-Performance Networking
Data Center Connectivity
Infrastructure Monitoring
Orchestration Tools
SRE
root-cause analysis
Performance Tuning