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Senior AI Success Manager

Denver

Apply

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Braze customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells, and expansions. You’ll oversee the design and execution of Braze use cases, working closely with customers to identify future use cases, and own executive-level relationships. You will also contribute significantly to the Braze product development process and act as the voice of our customers. Finally, given the analytical nature of Braze’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customer insights, troubleshoot issues, and showcase Braze’s value proposition.

WHAT YOU'LL DO

• Support the Principal AI Success Manager to build meaningful relationships across our customers' organizations
• Work with implementation and data science teams to drive the success of AI use cases with our customers
• Work closely with the Braze sales team to drive renewals & upsell opportunities
• Develop a deep understanding of customers' business context and pain points to facilitate the strategic mapping of Braze's value proposition
• Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
• Conduct analyses (including using Excel and SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
• Synthesize and communicate stories based on customer insights
• Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap

WHO YOU ARE

• Be the face of the company, working alongside our customers to help them succeed.
• Lead the AI transformation happening in marketing technology today — Braze is at the forefront, so you’ll be in the middle of the action.
• Join Braze’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching.
• Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
• People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
• Analytically-driven: You can draw insights from raw data and perform analysis that is helpful and clear to customers
• Technology enthusiast: You are passionate about new technologies and their potential to impact business-as-usual
• Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
• Clear communicator: You can express yourself clearly and persuasively, both in writing and speech
• Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
• 20% travel to customers is expected

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $157,400.00 - $185,100.00 /year, with an expected On Target Earnings (OTE) between $189,600.00 - $223,000.00/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Create a Job Alert

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• Argentina+54
• Armenia+374
• Aruba+297
• Ascension Island+247
• Australia+61
• Austria+43
• Azerbaijan+994
• Bahamas+1
• Bahrain+973
• Bangladesh+880
• Barbados+1
• Belarus+375
• Belgium+32
• Belize+501
• Benin+229
• Bermuda+1
• Bhutan+975
• Bolivia+591
• Bosnia & Herzegovina+387
• Botswana+267
• Brazil+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria+359
• Burkina Faso+226
• Burundi+257
• Cambodia+855
• Cameroon+237
• Canada+1
• Cape Verde+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic+236
• Chad+235
• Chile+56
• China+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros+269
• Congo - Brazzaville+242
• Congo - Kinshasa+243
• Cook Islands+682
• Costa Rica+506
• Côte d’Ivoire+225
• Croatia+385
• Cuba+53
• Curaçao+599
• Cyprus+357
• Czechia+420
• Denmark+45
• Djibouti+253
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• Ecuador+593
• Egypt+20
• El Salvador+503
• Equatorial Guinea+240
• Eritrea+291
• Estonia+372
• Eswatini+26

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Senior AI Success Manager

Austin

Apply

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Braze customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells, and expansions. You’ll oversee the design and execution of Braze use cases, working closely with customers to identify future use cases, and own executive-level relationships. You will also contribute significantly to the Braze product development process and act as the voice of our customers. Finally, given the analytical nature of Braze’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customer insights, troubleshoot issues, and showcase Braze’s value proposition.

WHAT YOU'LL DO

• Support the Principal AI Success Manager to build meaningful relationships across our customers' organizations
• Work with implementation and data science teams to drive the success of AI use cases with our customers
• Work closely with the Braze sales team to drive renewals & upsell opportunities
• Develop a deep understanding of customers' business context and pain points to facilitate the strategic mapping of Braze's value proposition
• Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
• Conduct analyses (including using Excel and SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
• Synthesize and communicate stories based on customer insights
• Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap

WHO YOU ARE

• Be the face of the company, working alongside our customers to help them succeed.
• Lead the AI transformation happening in marketing technology today — Braze is at the forefront, so you’ll be in the middle of the action.
• Join Braze’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching.
• Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
• People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
• Analytically-driven: You can draw insights from raw data and perform analysis that is helpful and clear to customers
• Technology enthusiast: You are passionate about new technologies and their potential to impact business-as-usual
• Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
• Clear communicator: You can express yourself clearly and persuasively, both in writing and speech
• Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
• 20% travel to customers is expected

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $157,400.00 - $185,100.00 /year, with an expected On Target Earnings (OTE) between $189,600.00 - $223,000.00/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Create a Job Alert

Interested in building your career at Braze? Get future opportunities sent straight to your email.

Create alert

Apply for this job

*

indicates a required field

Autofill with MyGreenhouse

First Name*

Last Name*

Email*

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Country*

Phone*

244 results found

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• Afghanistan+93
• Åland Islands+358
• Albania+355
• Algeria+213
• American Samoa+1
• Andorra+376
• Angola+244
• Anguilla+1
• Antigua & Barbuda+1
• Argentina+54
• Armenia+374
• Aruba+297
• Ascension Island+247
• Australia+61
• Austria+43
• Azerbaijan+994
• Bahamas+1
• Bahrain+973
• Bangladesh+880
• Barbados+1
• Belarus+375
• Belgium+32
• Belize+501
• Benin+229
• Bermuda+1
• Bhutan+975
• Bolivia+591
• Bosnia & Herzegovina+387
• Botswana+267
• Brazil+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria+359
• Burkina Faso+226
• Burundi+257
• Cambodia+855
• Cameroon+237
• Canada+1
• Cape Verde+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic+236
• Chad+235
• Chile+56
• China+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros+269
• Congo - Brazzaville+242
• Congo - Kinshasa+243
• Cook Islands+682
• Costa Rica+506
• Côte d’Ivoire+225
• Croatia+385
• Cuba+53
• Curaçao+599
• Cyprus+357
• Czechia+420
• Denmark+45
• Djibouti+253
• Dominica+1
• Dominican Republic+1
• Ecuador+593
• Egypt+20
• El Salvador+503
• Equatorial Guinea+240
• Eritrea+291
• Estonia+372
• Eswatini+26

Back to jobs

Messaging Operations Specialist

Bucharest

Apply

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

Messaging is a complex, highly regulated landscape that varies by country and by channel and there will be an opportunity for the specialist to streamline the tools and processes to underpin our Messaging onboarding experience across channels such as SMS/MMS, RCS (RBM), WhatsApp, and, on occasion, Email. You will be responsible for provisioning messaging channels for customers, collaborating with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances and our technology partners. You’ll also be involved in other strategic initiatives critical to scaling our fast-growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you!

Operational Excellence

• Configure our customers’ messaging channel capability, including sms code procurement, globally
• Collaborate with our messaging aggregators to achieve timely delivery of codes and also manage code inventory to achieve setup target times.
• Recurrent meetings with messaging aggregators to get latest updates on deliverability and marketing changes.
• Be knowledgeable of market requirements for SMS and guide our customers and internal stakeholders through the setup process.
• Work with Braze’s resellers and onboarding partners acting as the main point of contact for SMS provisioning.
• Maintain and update documentation such as best practices, compliance and playbooks to support scalability.
• Maintain and update country specific documentation to show differences in SMS deliverability globally and to provide expertise on this information internally.
• Surface data, process  and technology issues through identification, measurement and monitoring of our operations to the team.
• Highlight any room for improvement within our existing workflows and where automation can benefit the team.
• Possessing good communication skills and be comfortable having interaction with customers and internal stakeholders related to provisioning

WHO YOU ARE

• You’re capable of learning quickly and mastering complicated systems and manual processes
• Your attention to detail and accuracy is evident in all that you do; you possess a strong completer-finisher attitude
• You’re empathetic and customer-centric
• You’re process-oriented and enjoy the clarity of well documented processes and best practices that bring structure to chaos
• You’re capable of working independently but also energized from working within a team and cross-functionally to help achieve the company's goals
• You embrace automation and are committed to continuous improvement
• You want to help our Support and Services teams build the path to scale
• Great communication skills, able to work with, influence & align with multiple stakeholders

WHAT YOU HAVE

• 1-3 years experience in an operational role or customer support role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company
• Familiarity working with SMS and email channels a plus
• Excellent communication skills, able to work with, influence and align with multiple stakeholders
• Excellent command of the English language
• A desire to be hands-on in your daily work and drive accuracy through personal performance
• A strong mindset of problem-solving with multiple operational tools
• An understanding of the importance of analytical reporting to demonstrate progression towards your goals
• Analytically driven with Excel expertise and SQL skills a plus

• Bonus Points:

• Knowledge of the Braze ecosystem.

• Experience with other tools like Looker, Slackbots, Salesforce, etc.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Create a Job Alert

Interested in building your career at Braze? Get future opportunities sent straight to your email.

Create alert

Apply for this job

*

indicates a required field

Autofill with MyGreenhouse

First Name*

Last Name*

Email*

Phone

Country*

Phone*

244 results found

No results found

• Afghanistan+93
• Åland Islands+358
• Albania+355
• Algeria+213
• American Samoa+1
• Andorra+376
• Angola+244
• Anguilla+1
• Antigua & Barbuda+1
• Argentina+54
• Armenia+374
• Aruba+297
• Ascension Island+247
• Australia+61
• Austria+43
• Azerbaijan+994
• Bahamas+1
• Bahrain+973
• Bangladesh+880
• Barbados+1
• Belarus+375
• Belgium+32
• Belize+501
• Benin+229
• Bermuda+1
• Bhutan+975
• Bolivia+591
• Bosnia & Herzegovina+387
• Botswana+267
• Brazil+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria+359
• Burkina Faso+226
• Burundi+257
• Cambodia+855
• Cameroon+237
• Canada+1
• Cape Verde+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic+236
• Chad+235
• Chile+56
• China+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros+269
• Congo - Brazzaville+242
• Congo - Kinshasa+243
• Cook Islands+682
• Costa Rica+506
• Côte d’Ivoire+225
• Croatia+385
• Cuba+53
• Curaçao+599
• Cyprus+357
• Czechia+420
• Denmark+45
• Djibouti+253
• Dominica+1
• Dominican Republic+1
• Ecuador+593
• Egypt+20
• El Salvador+503
• Equatorial Guinea+240
• Eritrea+291
• Estonia+372
• Eswatini+268
• Ethiopia+251
• Falkland I

Back to jobs

Forward-Deployed Data Scientist II

São Paulo

Apply

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:

• Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration
• Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
• Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms
• Contribute to shaping BrazeAI product strategy and roadmap through customer-facing insights and technical expertise
• Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success

WHO YOU ARE

• Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
• Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
• Strong technical expertise: proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
• Engineering best practices: you write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
• Nice-to-have skills: experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL, and pipeline optimization, or reinforcement learning algorithms
• Customer collaborator: comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
• Entrepreneurial problem-solver: you identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
• Continuous learner: you stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
• Clear communicator: able to explain complex technical ideas persuasively to both technical and non-technical audiences

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Create a Job Alert

Interested in building your career at Braze? Get future opportunities sent straight to your email.

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• Afghanistan+93
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• American Samoa+1
• Andorra+376
• Angola+244
• Anguilla+1
• Antigua & Barbuda+1
• Argentina+54
• Armenia+374
• Aruba+297
• Ascension Island+247
• Australia+61
• Austria+43
• Azerbaijan+994
• Bahamas+1
• Bahrain+973
• Bangladesh+880
• Barbados+1
• Belarus+375
• Belgium+32
• Belize+501
• Benin+229
• Bermuda+1
• Bhutan+975
• Bolivia+591
• Bosnia & Herzegovina+387
• Botswana+267
• Brazil+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria+359
• Burkina Faso+226
• Burundi+257
• Cambodia+855
• Cameroon+237
• Canada+1
• Cape Verde+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic+236
• Chad+235
• Chile+56
• China+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros+269
• Congo - Brazzaville+242
• Congo - Kinshasa+243
• Cook Islands+682
• Costa Rica+506
• Côte d’Ivoire+225
• Croatia+385
• Cuba+53
• Curaçao+599
• Cyprus+357
• Czechia+420
• Denmark+45
• Djibouti+253
• Dominica+1
• Dominican Republic+1
• Ecuador+593
• Egypt+20
• El Salvador+503
• Equatorial Guinea+240
• Eritrea+291
• Estonia+372
• Eswatini+268
• Ethiopia+251
• Falkland Islands+500
• Faroe Islands+298
• Fiji+679
• Finland+358
• France+33
• French Guiana+594
• French Polynesia+689
• Gabon+241
• Gambia+220
• Georgia+995
• Germany+49
• Ghana+233
• Gibraltar+350
• Greece+30
• Greenland+299
• Grenada+1
• Guadeloupe+590
• Guam+1
• Guatemala+502
• Guernsey+44
• Guinea+224
• Guinea-Bissau+245
• Guyana+592
• Haiti+509
• Honduras+504
• Hong Kong SAR China+852
• Hungary+36
• Iceland+354
• India+91
• Indonesia+62
• Iran+98
• Iraq+964
• Ireland+353
• Isle of Man+44
• Israel+972
• Italy+39
• Jamaica+1
• Japan+81
• Jersey+44
• Jordan+962
• Kazakhstan+7
• Kenya+254
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Back to jobs

Forward-Deployed Data Scientist II

London

Apply

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

Our Data Scientist, AI Deployment team is a group of creative technical experts who design and build end-to-end machine learning solutions that power 1-to-1 personalization for some of the world's leading brands. In this role, you will:

• Design ML use cases from the ground up — scoping solutions that optimize for real business value, accounting for the complexity of modern marketing journeys, and proactively identifying risks to set each engagement up for success
• Build and own the full ML pipeline —  taking customers' raw data through transformation, model training, and activation, so that model decisions are delivered to personalize experiences for millions of end users
• Drive customer success by providing ongoing technical guidance that ensures data science performance, successful adoption and measurable outcomes
• Extend product capabilities by developing features and tools that support the broader AI deployment team and scale what's possible across engagements
• Partner with the Braze Product team to refine and advance Braze's reinforcement learning algorithms, pushing the self-learning capabilities of the platform forward
• Shape BrazeAI product strategy and roadmap by bringing customer-facing insights and deep technical expertise to the table

WHO YOU ARE

• Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
• Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
• Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
• Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
• Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL and pipeline optimization, or reinforcement learning algorithms
• Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
• Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
• Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
• Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Create a Job Alert

Interested in building your career at Braze? Get future opportunities sent straight to your email.

Create alert

Apply for this job

*

indicates a required field

Autofill with MyGreenhouse

First Name*

Last Name*

Email*

Phone

Country*

Phone*

244 results found

No results found

• Afghanistan+93
• Åland Islands+358
• Albania+355
• Algeria+213
• American Samoa+1
• Andorra+376
• Angola+244
• Anguilla+1
• Antigua & Barbuda+1
• Argentina+54
• Armenia+374
• Aruba+297
• Ascension Island+247
• Australia+61
• Austria+43
• Azerbaijan+994
• Bahamas+1
• Bahrain+973
• Bangladesh+880
• Barbados+1
• Belarus+375
• Belgium+32
• Belize+501
• Benin+229
• Bermuda+1
• Bhutan+975
• Bolivia+591
• Bosnia & Herzegovina+387
• Botswana+267
• Brazil+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria+359
• Burkina Faso+226
• Burundi+257
• Cambodia+855
• Cameroon+237
• Canada+1
• Cape Verde+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic+236
• Chad+235
• Chile+56
• China+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros+269
• Congo - Brazzaville+242
• Congo - Kinshasa+243
• Cook Islands+682
• Costa Rica+506
• Côte d’Ivoire+225
• Croatia+385
• Cuba+53
• Curaçao+599
• Cyprus+357
• Czechia+420
• Denmark+45
• Djibouti+253
• Dominica+1
• Dominican Republic+1
• Ecuador+593
• Egypt+20
• El Salvador+503
• Equatorial Guinea+240
• Eritrea+291
• Estonia+372
• Eswatini+268
• Ethiopia+251
• Falkland Islands+500
• Faroe Islands+298
• Fiji+679
• Finland+358
• France+33
• French Guiana+594
• French Polynesia+689
• Gabon+241
• Gambia+220
• Georgia+995
• Germany+49
• Ghana+233
• Gibraltar+350
• Greece+30
• Greenland+299
• Grenada+1
• Guadeloupe+590
• Guam+1
• Guatemala+502
• Guernsey+44
• Guinea+224
• Guinea-Bissau+245
• Guyana+592
• Haiti+509
• Honduras+504
• Hong Kong SAR China+852
• Hungary+36
• Iceland+354
• India+91
• Indonesia+62
• Iran+98
• Iraq+964
• Ireland+353
• Isle of Man+44
• Israel+972
• Italy+39
• Jamaica+1
• Japan+81
• Jersey+44
• Jordan+962
• Kazakhstan+7
• Kenya+254
• Kiribati+686
• Kosovo+383
• Kuwait+965
• Kyrgyzstan+996

Back to jobs

Forward-Deployed Data Scientist

San Francisco

Apply

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:

• Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration
• Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
• Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms
• Contribute to shaping BrazeAI product strategy and roadmap through customer-facing insights and technical expertise
• Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success

WHO YOU ARE

• Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
• Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
• Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
• Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
• Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL and pipeline optimization, or reinforcement learning algorithms
• Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
• Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
• Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
• Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $124,200 - $148,500/year, with an expected On Target Earnings (OTE) between $138,000 - $165,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Create a Job Alert

Interested in building your career at Braze? Get future opportunities sent straight to your email.

Create alert

Apply for this job

*

indicates a required field

Autofill with MyGreenhouse

First Name*

Last Name*

Email*

Phone

Country*

Phone*

244 results found

No results found

• Afghanistan+93
• Åland Islands+358
• Albania+355
• Algeria+213
• American Samoa+1
• Andorra+376
• Angola+244
• Anguilla+1
• Antigua & Barbuda+1
• Argentina+54
• Armenia+374
• Aruba+297
• Ascension Island+247
• Australia+61
• Austria+43
• Azerbaijan+994
• Bahamas+1
• Bahrain+973
• Bangladesh+880
• Barbados+1
• Belarus+375
• Belgium+32
• Belize+501
• Benin+229
• Bermuda+1
• Bhutan+975
• Bolivia+591
• Bosnia & Herzegovina+387
• Botswana+267
• Brazil+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria+359
• Burkina Faso+226
• Burundi+257
• Cambodia+855
• Cameroon+237
• Canada+1
• Cape Verde+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic+236
• Chad+235
• Chile+56
• China+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros+269
• Congo - Brazzaville+242
• Congo - Kinshasa+243
• Cook Islands+682
• Costa Rica+506
• Côte d’Ivoire+225
• Croatia+385
• Cuba+53
• Curaçao+599
• Cyprus+357
• Czechia+420
• Denmark+45
• Djibouti+253
• Dominica+1
• Dominican Republic+1
• Ecuador+593
• Egypt+20
• El Salvador+503
• Equatorial Guinea+240
• Eritrea+291
• Estonia+372
• Eswatini+268
• Ethiopia+251
• Falkland Islands+500
• Faroe Islands+298
• Fiji+679
• Finland+358
• France+33
• French Guiana+594
• French Polynesia+689
• Gabon+241
• Gambia+220
• Georgia+995
• Germany+49
• Ghana+233
• Gibraltar+350
• Greece+30
• Greenland+299
• Grenada+1
• Guadeloupe+590
• Guam+1
• Guatemala+502
• Guernsey+44
• Guinea+224
• Guinea-Bissau+245
• Guyana+592
• Haiti+509
• Honduras+504
• Hong Kong SAR China+852
• Hungary+36
• Iceland+354
• In

Back to jobs

Forward-Deployed Data Scientist

Chicago

Apply

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:

• Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration
• Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
• Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms
• Contribute to shaping BrazeAI product strategy and roadmap through customer-facing insights and technical expertise
• Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success

WHO YOU ARE

• Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
• Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
• Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
• Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
• Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL and pipeline optimization, or reinforcement learning algorithms
• Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
• Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
• Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
• Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $124,200 - $148,500/year with an expected On Target Earnings (OTE) between $138,000 - $165,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Create a Job Alert

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• Afghanistan+93
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• American Samoa+1
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• Antigua & Barbuda+1
• Argentina+54
• Armenia+374
• Aruba+297
• Ascension Island+247
• Australia+61
• Austria+43
• Azerbaijan+994
• Bahamas+1
• Bahrain+973
• Bangladesh+880
• Barbados+1
• Belarus+375
• Belgium+32
• Belize+501
• Benin+229
• Bermuda+1
• Bhutan+975
• Bolivia+591
• Bosnia & Herzegovina+387
• Botswana+267
• Brazil+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria+359
• Burkina Faso+226
• Burundi+257
• Cambodia+855
• Cameroon+237
• Canada+1
• Cape Verde+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic+236
• Chad+235
• Chile+56
• China+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros+269
• Congo - Brazzaville+242
• Congo - Kinshasa+243
• Cook Islands+682
• Costa Rica+506
• Côte d’Ivoire+225
• Croatia+385
• Cuba+53
• Curaçao+599
• Cyprus+357
• Czechia+420
• Denmark+45
• Djibouti+253
• Dominica+1
• Dominican Republic+1
• Ecuador+593
• Egypt+20
• El Salvador+503
• Equatorial Guinea+240
• Eritrea+291
• Estonia+372
• Eswatini+268
• Ethiopia+251
• Falkland Islands+500
• Faroe Islands+298
• Fiji+679
• Finland+358
• France+33
• French Guiana+594
• French Polynesia+689
• Gabon+241
• Gambia+220
• Georgia+995
• Germany+49
• Ghana+233
• Gibraltar+350
• Greece+30
• Greenland+299
• Grenada+1
• Guadeloupe+590
• Guam+1
• Guatemala+502
• Guernsey+44
• Guinea+224
• Guinea-Bissau+245
• Guyana+592
• Haiti+509
• Honduras+504
• Hong Kong SAR China+852
• Hunga

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Forward-Deployed Data Scientist

Austin

Apply

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:

• Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration
• Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
• Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms
• Contribute to shaping BrazeAI product strategy and roadmap through customer-facing insights and technical expertise
• Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success

WHO YOU ARE

• Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
• Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
• Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
• Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
• Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL and pipeline optimization, or reinforcement learning algorithms
• Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
• Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
• Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
• Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $124,200 - $148,500/year, with an expected On Target Earnings (OTE) between $138,000 - $165,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Create a Job Alert

Interested in building your career at Braze? Get future opportunities sent straight to your email.

Create alert

Apply for this job

*

indicates a required field

Autofill with MyGreenhouse

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Phone*

244 results found

No results found

• Afghanistan+93
• Åland Islands+358
• Albania+355
• Algeria+213
• American Samoa+1
• Andorra+376
• Angola+244
• Anguilla+1
• Antigua & Barbuda+1
• Argentina+54
• Armenia+374
• Aruba+297
• Ascension Island+247
• Australia+61
• Austria+43
• Azerbaijan+994
• Bahamas+1
• Bahrain+973
• Bangladesh+880
• Barbados+1
• Belarus+375
• Belgium+32
• Belize+501
• Benin+229
• Bermuda+1
• Bhutan+975
• Bolivia+591
• Bosnia & Herzegovina+387
• Botswana+267
• Brazil+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria+359
• Burkina Faso+226
• Burundi+257
• Cambodia+855
• Cameroon+237
• Canada+1
• Cape Verde+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic+236
• Chad+235
• Chile+56
• China+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros+269
• Congo - Brazzaville+242
• Congo - Kinshasa+243
• Cook Islands+682
• Costa Rica+506
• Côte d’Ivoire+225
• Croatia+385
• Cuba+53
• Curaçao+599
• Cyprus+357
• Czechia+420
• Denmark+45
• Djibouti+253
• Dominica+1
• Dominican Republic+1
• Ecuador+593
• Egypt+20
• El Salvador+503
• Equatorial Guinea+240
• Eritrea+291
• Estonia+372
• Eswatini+268
• Ethiopia+251
• Falkland Islands+500
• Faroe Islands+298
• Fiji+679
• Finland+358
• France+33
• French Guiana+594
• French Polynesia+689
• Gabon+241
• Gambia+220
• Georgia+995
• Germany+49
• Ghana+233
• Gibraltar+350
• Greece+30
• Greenland+299
• Grenada+1
• Guadeloupe+590
• Guam+1
• Guatemala+502
• Guernsey+44
• Guinea+224
• Guinea-Bissau+245
• Guyana+592
• Haiti+509
• Honduras+504
• Hong Kong SAR China+852
• Hungary+36
• Iceland+354
• India+91

Back to jobs

Forward-Deployed Data Scientist

New York City

Apply

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:

• Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration
• Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
• Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms
• Contribute to shaping BrazeAI product strategy and roadmap through customer-facing insights and technical expertise
• Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success

WHO YOU ARE

• Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
• Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
• Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
• Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
• Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL, and pipeline optimization, or reinforcement learning algorithms
• Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
• Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
• Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
• Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $124,200 - $148,500/year, with an expected On Target Earnings (OTE) between $138,000 - $165,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Create a Job Alert

Interested in building your career at Braze? Get future opportunities sent straight to your email.

Create alert

Apply for this job

*

indicates a required field

Autofill with MyGreenhouse

First Name*

Last Name*

Email*

Phone

Country*

Phone*

244 results found

No results found

• Afghanistan+93
• Åland Islands+358
• Albania+355
• Algeria+213
• American Samoa+1
• Andorra+376
• Angola+244
• Anguilla+1
• Antigua & Barbuda+1
• Argentina+54
• Armenia+374
• Aruba+297
• Ascension Island+247
• Australia+61
• Austria+43
• Azerbaijan+994
• Bahamas+1
• Bahrain+973
• Bangladesh+880
• Barbados+1
• Belarus+375
• Belgium+32
• Belize+501
• Benin+229
• Bermuda+1
• Bhutan+975
• Bolivia+591
• Bosnia & Herzegovina+387
• Botswana+267
• Brazil+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria+359
• Burkina Faso+226
• Burundi+257
• Cambodia+855
• Cameroon+237
• Canada+1
• Cape Verde+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic+236
• Chad+235
• Chile+56
• China+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros+269
• Congo - Brazzaville+242
• Congo - Kinshasa+243
• Cook Islands+682
• Costa Rica+506
• Côte d’Ivoire+225
• Croatia+385
• Cuba+53
• Curaçao+599
• Cyprus+357
• Czechia+420
• Denmark+45
• Djibouti+253
• Dominica+1
• Dominican Republic+1
• Ecuador+593
• Egypt+20
• El Salvador+503
• Equatorial Guinea+240
• Eritrea+291
• Estonia+372
• Eswatini+268
• Ethiopia+251
• Falkland Islands+500
• Faroe Islands+298
• Fiji+679
• Finland+358
• France+33
• French Guiana+594
• French Polynesia+689
• Gabon+241
• Gambia+220
• Georgia+995
• Germany+49
• Ghana+233
• Gibraltar+350
• Greece+30
• Greenland+299
• Grenada+1
• Guadeloupe+590
• Guam+1
• Guatemala+502
• Guernsey+44
• Guinea+224
• Guinea-Bissau+245
• Guyana+592
• Haiti+509
• Honduras+504
• Hong Kong SAR China+852
• Hungary+36
• Iceland+354
• I

Back to jobs

Engagement Manager II

London

Apply

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

The AI Deployment Engagement Manager is a critical role on our growing AI Deployment team. As an EM, you will own all phases of the program execution process for scoping, designing and configuring Braze AI Decisioning Studio use cases. Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy and championing best practices in a rapidly evolving and dynamic environment. Finally, EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success.

Responsibilities:

As a Machine Learning Engagement Manager, you'll be at the forefront of deploying Braze’s AI decisioning solutions for marketers in a wide range of industries. Your role is a blend of tactical leadership, technical expertise, and proactive client management. Key responsibilities include:

• Lead the AI Deployment Lifecycle: You'll own the entire deployment process from start to finish. This includes leading the initial use case design, defining the engagement’s operating model, managing the technical setup, and overseeing the final user acceptance testing (UAT).
• Facilitate Technical Workshops: You will lead hands-on workshops with customers to align on key objectives, technical specs, model configuration, and optimal integration architecture.
• Drive successful customer engagements: You'll be the main point of contact for our customers throughout the AI deployment process. You'll keep projects on track by managing customer deliverables, proactively identifying and addressing risks, and providing clear, consistent communication to all stakeholders, including senior leadership.
• Drive Process Improvement: You will champion project management excellence by continuously improving our standardized AI deployment playbook. You'll help us refine our processes to ensure we deliver consistent, high-quality results.
• Influence the Product Roadmap: You'll play a crucial role in shaping our product roadmap,  ensuring it remains customer-centric and evolves to meet the changing requirements of our customers and AI deployment teams.

WHO YOU ARE

You are a highly organized and entrepreneurial leader with a strong technical background and a customer-centric mindset. You are a natural at navigating complex projects and building relationships with a diverse range of stakeholders.

• A Technical Project Leader: You have significant experience managing technical projects from start to finish. You're a natural at bringing together technical and non-technical stakeholders, ensuring everyone is aligned and projects are delivered on time. Your colleagues know you as the most organized person on the team, and you communicate with exceptional clarity and persuasiveness.
• A Strategic Client Partner: You come from a professional services background and are an expert at leading workshops with senior-level stakeholders. You excel at understanding a customer’s needs and ensuring they are met, but you are also confident in your ability to push back on requests that don't align with the program's goals.
• A Hands-On Technologist: You possess hands-on technical experience that allows you to contribute to a use case's architectural and machine learning design at a conceptual level. You're not just an action-item tracker; you can exchange ideas with a customer's marketing, data engineering and data science teams when needed.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.

Experience and Education: You have 5-7 years of project management, consulting, or professional services experience, and at least a bachelor's degree in a technical field, with advanced degrees (MBA or MS) preferred.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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