VP, AWS Support

LPL Financial

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Fort Mill, NCCharlotte, NCAustin, TX
Salary
$149,350–$248,848 / yr
Posted
21 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $172k
This role $199k
$124k most similar roles pay here $262k

This role pays more than 75% of similar roles. Most pay $142,300–$201,510 — the shaded band above. At the midpoint, this role pays about $199k versus about $172k for comparable roles.

Based on 240 similar postings.

Employer

About LPL Financial

LPL Financial is the largest independent broker-dealer in the United States, providing brokerage and investment advisory services to independent financial advisors and financial institutions. Industry: Financial Services & Wealth Management

LPL Financial currently has 59 open roles on FindRole.

Listed pay typically runs $140,959–$234,882 across 54 roles with salary data.

Most-posted roles

View all roles at LPL Financial

At a glance

TL;DR · VP, AWS Support

As VP, AWS Support, you will lead a globally distributed team within the Cloud Center of Excellence to manage 24x7 Tier 1 and Tier 2 production support for an AWS landing zone. You will oversee ticket triage via Jira and ServiceNow, execute runbooks, manage change windows, and command major incidents while driving automation to eliminate toil. The role requires a player-coach who can contribute directly to Terraform code and infrastructure modules while managing personnel across the US and India. Key technologies include AWS services, Terraform Cloud, GitHub Actions, and agentic AI tools like Bedrock and Claude Code. You will solve complex operational challenges by building self-service paths for IAM and account requests, ensuring high availability and reliability within a multi-account environment using a private library of reusable modules to support various internal application teams.

What you'll do

  • Manage the strategy, architecture, and operations for 24/7 Tier 1 and Tier 2 production support for the AWS landing zone.
  • Oversee inbound ticket triage across Jira and ServiceNow while ensuring clear SLAs and defined escalation paths.
  • Automate repetitive tasks including account, IAM, and access requests to create self-service pathways for internal customers.
  • Lead major incident command for production cloud incidents and conduct blameless post-incident reviews to improve infrastructure.
  • Execute change management processes including planning, execution, and maintaining strict documentation in ServiceNow.
  • Integrate agentic AI capabilities into support workflows for automated ticket routing, runbook generation, and incident copilots.
  • Manage a globally distributed team across the US and India, handling hiring, performance management, and career development.
  • Act as a player-coach by contributing directly to Terraform code, design reviews, and technical incident response.

What we're looking for

  • Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent work experience).
  • Master's degree in Computer Science, Engineering, or an MBA (preferred).
  • 10+ years of progressive technical experience including 5+ years in cloud infrastructure or platform engineering leadership.
  • 5+ years of hands-on production AWS experience in a multi-account landing zone with 4+ years authoring Terraform code.
  • 3+ years of experience as a direct people manager for engineering teams of at least 5 engineers.
  • 5+ years of experience leading and participating in 24x7 production on-call rotations in a regulated environment.
  • 3+ years of experience leading a 24x7 Tier 1/Tier 2 cloud operations or support function at enterprise scale.
  • Experience building, scaling, or leading globally distributed engineering teams across the US and India (preferred).

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