Video Field Support Specialist

AT&T

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Columbia, MD
Posted
11 days ago
Freshness
Confirmed live today
Closes
Dec 31, 2026

Market check

Salary context

How this pay compares to similar roles

Similar $142k
$100k $179k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $114,883–$170,000.

Based on 240 similar postings.

Employer

About AT&T

AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.

AT&T currently has 91 open roles on FindRole.

Listed pay typically runs $98,100–$196,000 across 81 roles with salary data.

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At a glance

TL;DR · Video Field Support Specialist

The Video Field Support Specialist (HT1) (Government) joins the RIS I team to deliver regional IT services and advanced Tier 2 and 3 support. This role involves providing on-site and remote assistance for computer workstations, servers, printers, and teleconferencing equipment. Key responsibilities include conducting site surveys, preparing technical documentation, performing hardware procurement, and installing specialized interconnecting cables. The specialist will maintain fiber optic modems, multiplexers, and telephone systems while supporting network upgrade initiatives. Required technical skills include proficiency with Windows 7 and 10, Active Directory security, Microsoft Office Applications, and antivirus software. Candidates must be able to interpret schematics and technical manuals to troubleshoot complex hardware issues. This position ensures robust connectivity and operational excellence within a government-focused IT infrastructure environment.

What you'll do

  • Deliver Tier 2 and 3 technical support for workstations, servers, printers, and teleconferencing equipment.
  • Conduct site surveys to assess configurations and prepare detailed technical documentation and diagrams.
  • Analyze hardware requirements, prepare procurement specifications, and develop installation schedules.
  • Install and configure new hardware, cabling, and specialized interconnecting cables for network upgrades.
  • Maintain and support fiber optic modems, multiplexers, Ethernet cables, and telephone systems.
  • Train site personnel on the proper use and maintenance of hardware and IT resources.
  • Track and document all technical issues and service requests using a ticketing system.

What we're looking for

  • High school diploma or GED.
  • Minimum of 1-2 years of relevant IT experience.
  • TS/SCI clearance with polygraph.
  • Security+ certification (preferred).
  • Skilled in installing, repairing, and troubleshooting computer hardware, peripherals, and Windows operating systems.
  • Proficient in Microsoft Office Applications and Active Directory security.
  • Valid driver’s license with an acceptable driving record and ability to lift 50 lbs.

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