IT Field Support Specialist

What you'll do

• Deliver Tier 2 and 3 technical support for workstations, servers, printers, and teleconferencing equipment.
• Conduct site surveys to assess configurations and prepare detailed documentation including diagrams and configuration changes.
• Analyze hardware requirements, prepare technical specifications for procurement, and develop installation schedules.
• Install and configure new hardware, cabling, and specialized interconnecting cables for network upgrades.
• Maintain and support fiber optic modems, multiplexers, Ethernet cables, and telephone systems.
• Train site personnel on the proper use and maintenance of hardware and IT resources.
• Manage issues and documentation using ticketing systems to ensure efficient IT service management.

What we're looking for

• Must possess a high school diploma or GED.
• Must have a minimum of 1-2 years of relevant IT experience.
• Must possess an 8570 Certification.
• Security+ certification is highly preferred (preferred).
• Must hold a TS/SCI clearance with a polygraph.
• Must be highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Must be proficient in Windows 7 and 10, Microsoft Office applications, and Active Directory security.
• Must have a valid driver’s license, an acceptable driving record, and the ability to lift up to 50 lbs.