Support Engineer 1

Oracle

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Quick summary

Work type: On-site
Location: —
Posted: 28 days ago
Freshness: Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $135k

$98k $167k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $113,650–$156,812.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 955 open roles on FindRole.

Listed pay typically runs $102,300–$234,600 across 790 roles with salary data.

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At a glance

TL;DR · Support Engineer 1

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The Support Engineer 1 serves as a primary point of contact for customers, fielding inquiries through phone and electronic channels to provide technical support. Working within the services and support category, this individual troubleshoots and resolves simple issues related to assigned Oracle products. Key responsibilities include researching, recreating, and testing technical issues to identify resolutions, documenting activities on service requests, and creating Knowledge Base articles or troubleshooting guides. The role requires collaborating with experienced peers to report design, reliability, and maintenance problems. Candidates must utilize automation and tooling, such as A.I. Assistance, to discover root causes of common issues. The position focuses on solving technical problems within the Oracle product ecosystem, improving support workflows, and ensuring timely completion of tasks to meet customer needs.

Skills

Oracle A.I. Assistance Troubleshooting Knowledge Base Product Certification Technical Support Documentation Automation

What you'll do

Field customer inquiries via phone and electronic channels to build relationships and provide support.
Troubleshoot and resolve simple technical issues related to assigned Oracle products.
Research, re-create, and test technical issues to identify resolutions with minimal guidance.
Escalate complex technical problems to appropriate teams and follow up with customers on resolutions.
Document activities on service requests and create Knowledge Base articles or troubleshooting guides.
Use automation and AI tools to discover root causes of common technical issues.
Identify potential enhancements to support processes, workflows, and best practices based on feedback.
Monitor and execute personal support service performance metrics.

What we're looking for

Must be able to read, write, and speak English.
Must possess a security clearance.
0 to 2+ years of experience is required.
Ability to troubleshoot and resolve simple technical issues for assigned products.
Ability to document service requests and create Knowledge Base articles or troubleshooting guides.
Ability to coordinate with experienced peers to report and resolve design, reliability, and maintenance issues.
Ability to leverage automation and tooling, such as A.I. Assistance, to discover root causes.
Ability to monitor and execute own support service performance metrics with some guidance.